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FAQs

COVID-19

Due to the coronavirus (COVID-19) outbreak, Roomdi is carefully monitoring the situation in order to provide accurate information and assistance to all our customers. Please check the travel advice from your local authorities before planning your trip. We are in constant contact with all our service providers to keep up to date with the policies applicable to the current and future bookings of our customers.

Official links about travel advice

You can check the Spanish government's travel advice on its official website: http://www.exteriores.gob.es/Portal/es/ServiciosAlCiudadano/SiViajasAlExtranjero/Paginas/RecomendacionesDeViaje.aspx

And you can find out all the latest developments about the new coronavirus (COVID-19) on the Ministry of Health's website: https://www.mscbs.gob.es/profesionales/saludPublica/ccayes/alertasActual/nCov-China/home.html

The vast majority of hotel chains are applying flexible terms & conditions for modifying and cancelling current bookings in areas affected by COVID-19. We are in constant contact with the hotels to find out the policies applicable to both current and future bookings.

New bookings may be cancelled without additional costs up to thirty days before the check-in date at the properties which state this option during the booking process.