1 Room / 2 Guests

Frequently asked questions

  • Access your account from My account in the top menu.If you don't have an account on Roomdi, create one using the same email with which you make your booking.

  • Once you've accessed, enter My Bookings

  • Within the summary of each active booking you'll see the option Cancel booking

  • Within the summary of each active booking you'll see the option Cancel booking


Due to the coronavirus (COVID-19) outbreak, Roomdi is carefully monitoring the situation in order to provide accurate information and assistance to all our customers. Please check the travel advice from your local authorities before planning your trip. We are in constant contact with all our service providers to keep up to date with the policies applicable to the current and future bookings of our customers.

Official links about travel advice

You can check the Spanish government's travel advice on its official website: http://www.exteriores.gob.es/Portal/es/ServiciosAlCiudadano/SiViajasAlExtranjero/Paginas/RecomendacionesDeViaje.aspx

And you can find out all the latest developments about the new coronavirus (COVID-19) on the Ministry of Health's website: https://www.mscbs.gob.es/profesionales/saludPublica/ccayes/alertasActual/nCov-China/home.html

The vast majority of hotel chains are applying flexible terms & conditions for modifying and cancelling current bookings in areas affected by COVID-19. We are in constant contact with the hotels to find out the policies applicable to both current and future bookings.

New bookings may be cancelled without additional costs up to thirty days before the check-in date at the properties which state this option during the booking process.

1. Search for hotel and availability: Choose the destination, the dates you want to stay at the hotel, the number of rooms, the number of people in each room including all children, and the ages of every guest. In some cases, the system will only allow you to book up to 3 rooms.

A list will appear with all available hotels for the selected dates with the corresponding rates. You can sort hotels by price, rating, name, services, board basis, etc.

2. Enter your details: Once the hotel has been selected, we will show you a booking summary stating the total cost along with the description and location of the hotel.

3. Confirm your booking: We will show you the booking reference number and you will be sent the booking confirmation by email. If the booking has been paid in full, you will also be sent a voucher for the contracted service, which you must print out and show on arrival at the hotel, along with your ID card or passport. This voucher includes the address and phone number of the hotel.

At the end of the booking process, we will show you the different forms of payment for the booking. You can pay by credit card, debit card, online transfer, bank transfer, PayPal, etc. Sometimes, and depending on how far in advance you make the booking, not all of these options will be available.

Once the booking process has been completed, a reference number will appear on your screen and you will be sent an email with the booking status (confirmed or pending confirmation).

You can also check on the status in the MY BOOKINGS section.

Please check your email 24/48 hours after booking to ensure that you have received the confirmation email along with the voucher you must show at the hotel.

Yes, you must include all passengers. Passenger means any person who will be staying at the reserved hotel, regardless of whether they are a baby, a child or an adult.

The provider or the hotel needs to know the ages of all guests, as there are some room types which cannot accommodate an extra bed or cot.

They must be included as a person on the booking, indicating how old the child/baby will be at the time of check-in.

If the baby is only months old, please state the age as 1 year old (which will refer to all babies between 1 day and 24 months old).

In the case of children, please state the corresponding age.

As a rule of thumb, rooms may be occupied from 2.00 pm on the day of arrival and must be vacated before 12.00 noon on the day of departure.

Some hotels will allow early check-in and late check-out, but please remember that this will depend on the policy in force at each hotel.

The hotel terms and conditions will be displayed on our website as soon as you make your booking.

Please read them carefully and accept them to confirm your booking. If you have any doubts, please check with us before you confirm your booking.

If an error message appears at the end of the booking process, please contact us via the CUSTOMER SERVICE section to check the status of the booking.

An error may have occurred in the payment transaction with the bank, and the booking might or might not have been made.

Our agents will try to confirm the status of the booking online; if not, please check with your bank to see if any payments have been taken from your account.

The email sent by Roomdi may have gone straight to your junk mail folder.

In any case, if your booking was confirmed on screen and we gave you a reference number, you can view your booking details and the voucher in MY BOOKINGS section.

You can also contact us via the CUSTOMER SERVICE section to confirm the details of your booking.

Yes, you can. Please note, though, that this may result in a cancellation fee being charged. The cancellation policy will be displayed at the time of booking and is also included in the terms and conditions.

Cancellation fees vary according to the destination, the provider, the reserved rate and the number of days before cancellation.

You may cancel a booking via the MY BOOKINGS section or by calling us on

The price includes accommodation at the property for all guests and according to the room type and board basis contained in the voucher, as well as VAT in Spain.

In some destinations (Paris, New York, etc.) there are local taxes which are payable directly at the hotel and vary according to the hotel rating and the destination.

Some hotels may also ask for a deposit, which will be returned at the time of check-out.

Please call us on the travel assistance phone number, which is indicated on your voucher, to check the status of your booking.

If we confirm that you do have a booking, we will make the necessary arrangements with the provider to deal with the incident and let you know as soon as possible.

Search by destination, date and number of rooms and people, and all hotels will be displayed on the next page.

To refine the list, you can filter by hotel name, by price, by rating, by board basis, by guest review, by area or neighbourhood, etc.

You must let the hotel know directly (the phone number is on the voucher) about your estimated time of arrival, as otherwise they may allocate your room to other guests.

When you made the booking, we sent you a confirmation with details of all the services.

If you paid the booking in full, you will be sent a voucher by email to print out and show when you arrive at the hotel.

There is no need to show receipts or other documents, as all the hotel will need is this voucher, along with the ID cards or passports of all the guests on the booking form.

Please check before booking if you can take along pets, because generally they are not admitted in hotels.

The photos of the hotel rooms that appear on the website are just to give a general idea. Please bear in mind that the size, style, furnishings and services may vary.

Once you have paid the booking in full, we'll automatically send you a voucher.

This voucher is the document that you will have to show at the hotel reception when you check in.

It will also include the address, phone number and fax number of the hotel.