logo
1 Room / 2 Guests
Back

FAQs

How can I book?

1. Search for hotel and availability: Choose the destination, the dates you want to stay at the hotel, the number of rooms, the number of people in each room including all children, and the ages of every guest. In some cases, the system will only allow you to book up to 3 rooms.

A list will appear with all available hotels for the selected dates with the corresponding rates. You can sort hotels by price, rating, name, services, board basis, etc.

2. Enter your details: Once the hotel has been selected, we will show you a booking summary stating the total cost along with the description and location of the hotel.

3. Confirm your booking: We will show you the booking reference number and you will be sent the booking confirmation by email. If the booking has been paid in full, you will also be sent a voucher for the contracted service, which you must print out and show on arrival at the hotel, along with your ID card or passport. This voucher includes the address and phone number of the hotel.

At the end of the booking process, we will show you the different forms of payment for the booking. You can pay by credit card, debit card, online transfer, bank transfer, PayPal, etc. Sometimes, and depending on how far in advance you make the booking, not all of these options will be available.

Once the booking process has been completed, a reference number will appear on your screen and you will be sent an email with the booking status (confirmed or pending confirmation).

You can also check on the status in the MY BOOKINGS section.

Please check your email 24/48 hours after booking to ensure that you have received the confirmation email along with the voucher you must show at the hotel.

Yes, you must include all passengers. Passenger means any person who will be staying at the reserved hotel, regardless of whether they are a baby, a child or an adult.

The provider or the hotel needs to know the ages of all guests, as there are some room types which cannot accommodate an extra bed or cot.

They must be included as a person on the booking, indicating how old the child/baby will be at the time of check-in.

If the baby is only months old, please state the age as 1 year old (which will refer to all babies between 1 day and 24 months old).

In the case of children, please state the corresponding age.

If an error message appears at the end of the booking process, please contact us via the CUSTOMER SERVICE section to check the status of the booking.

An error may have occurred in the payment transaction with the bank, and the booking might or might not have been made.

Our agents will try to confirm the status of the booking online; if not, please check with your bank to see if any payments have been taken from your account.