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General Conditions

General Conditions Roomdi

On the one hand, Traveltino, 2009, S.L.U., a private limited company registered in Spain with company number B-57604571with a Spain office located at Via Transversal 2, Muelle de los Llanos. Edificio Lanzateide, oficina N.º 20-21, (38003) Santa Cruz de Tenerife, , VAT number I-AV-002086.1. , (hereby, “Roomdi”).

And, on the other hand, the user of the website hereinafter referred to as the Client, who accesses the Website for information purposes and to contract services offered through the Roomdi.

The Client hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these Terms and Conditions of use, which he or she fully understands and recognises.

By using the Website, the Client fully accepts all the General Conditions published on the Roomdi  website at the time of use, and in particular those regarding limited liability for both Roomdi and the service provider. The Client must carefully read the General Conditions each time a booking is made as they may have been modified since their last visit.

1.LIABILITY OF ROOMDI

Roomdi will respond to the Client at the following cases:

  • If the Hotel does not attend the reservation as contracted by the Client, it must accommodate the Client in another similar or higher category establishment at no charge or cost to the latter.
  • In the event that due to breakdown or any other cause the reserved establishment is temporarily disabled for occupancy, Roomdi will provide the Client with accommodation in another establishment of the same or higher category and same area, whenever possible. If the conditions of occupation of the area prevent such relocation, the Client will be reimbursed with the price difference between the initial establishment and the one selected according to availability.
  • If the Client decides not to accept the alternative offered by Roomdi, he will be reimbursed the amount paid.
  • In no case will Roomdi assume a responsibility greater than that corresponding to the amount paid by the Client for the Hotel reservation.
  • Roomdi undertakes to manage the claims of the Client as long as they are communicated to the travel agency when the Client is at the destination.
  • The way through which the Client will notify and manage his claim must always be Roomdi.

2.DOMESTIC RATES MARKET

The prices shown on Roomdi are valid for clients with EEA Nationality or residence only. In some cases, the hotel company, upon arrival at the hotel, can request a payment or supplement or even deny entry if you are not a EEA National or resident. Some of our accommodation providers negotiate their low rates on the basis that residents of the country where the hotel stay is taking place, are not eligible to stay at that rate. Problems seem to mainly occur, where non-EEA passport holders are booked to stay in the country where the passport was issued. For example, Turkish nationals in Turkey, or Egyptian nationals in Egypt. If you think this may affect your booking, please ask our Customer Service team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult.Roomdi shall not be liable for any issue in this regard.

3.MODIFICATIONS, CANCELLATIONS AND REFUNDS

Cancellations are likely to incur a fee, the amount of which will vary depending on the destination, date and establishment. Once a booking has been made the hotel's own cancellation and modification conditions which will take effect. A reduction in the number of rooms, nights or a name change will be considered a cancellation and must be rebooked.

During the booking process you must accept the cancellation conditions along with the associated fees. The cancellation fees are also displayed on the e-mail confirmation.

Without prejudice to the aforementioned cancellation costs, any cancellation, modification and / or procedures to be carried out with the providers requested by the Client to Roomdi will entail management expenses that will be reported, at the time of the request, in advance to the Client for their acceptance.

If you would like to cancel or modify your booking you must e-mail the Customer Service Department during its opening hours, Monday to Friday from 09:00 to 18:00 (UK time). On the contrary, the cancellation date or amendment will be understood as the following working day. Roomdi charges a 20GBP non refundable admin fee for each amendment.

4.NO SHOW

If you fail to show up and check-in at a hotel, and you have not cancelled your reservation you will not receive a refund and will be charged 100% of the booking amount.

5. STAR RATING

The star rating is used to provide insight into the overall quality and level of service provided by the hotel. The rating comes from the official tourism board within the specific country. There is no standardized method of star ratings and therefore they can vary significantly by country, and often withincountries. Roomdi takes no responsibility of the star rating.

6.HOTEL CHECK-IN AND LATE ARRIVAL

Check-in and check-out times vary depending on the establishment. Generally, unless otherwise stated, you can check-in after 14:00/15:00 and must check-out before 11:00/12:00 hours on the day of departure.

Just to be sure we recommend you confirm the exact times with the hotel. In almost all cases your room will be guaranteed even if you arrive late in the evening.

7.ROOMS

Legislation establishes only the existence of single and double rooms allowing that in some of the latter a third and fourth bed can be enabled, it will be estimated whenever the use of such extra beds is made with the knowledge and consent of the people who occupy the room and thus the room will be reflected as triple, quadruple or family in all the reservation forms provided to the consumer.

8.ADMISSION OF PETS

Please contact our Customer Service department to find out whether pets are allowed, as a general rule pets are not permitted in hotels/apartments. Admission can imply charges to be paid directly at the hotel by the client.

9. BOARD TYPE

BB = Bed and Breakfast. HB = Half Board (normally breakfast and dinner). FB = Full Board (normally breakfast, lunch and dinner). SC = Self Catering. RO = Room Only. AI = All Inclusive. SP = As per Program.

10.EXTRA SERVICES

Some facilities in some hotels are operating exclusively on specific dates and not all season, such as air conditioning, heating, pools, hot tubs etc. If you wish to add an extra service to your booking (room with a view, air conditioning, cot etc.) please contact one of our Customer Service agents who will be able to request your service. These requests will always be subject to availability and may have an additional cost which must be paid directly at the hotel.

11.LOCAL TAXES

In some countries the local government may impose an extra tax (tourist tax, green tax), which must to be paid directly at the hotel or as informed by the establishment. The Client is solely responsible for these additional charges.

12.UNACCOMPANIED MINORS

As a general rule all children under the age of 18 must be accompanied by an adult in all hotels/apartments available on the Roomdi website. Some establishments may require parent/guardian written consent prior to arrival.

13.APARTMENTS

When making a booking, you are responsible for correctly entering the number of guests that will be staying at the apartment, including children and infants. Please note that you may be refused entry if you fail to do so. In some cases, extra beds and cots may be provided at an additional cost but you must request the service before making the booking.

When renting apartments, you may be asked to sign an additional contract as well as an additional deposit or civil liability insurance. A deposit could be requested for security reasons when checking in on the day of arrival and will be returned at the end of your stay, as long as there are no damages or losses.

14.GROUP RESERVATION

If you intend to make a reservation for more than 9 persons group, you must contact us in order to process it as soon as possible successfully. Roomdi not responsible for the possible cancellation of reservations by the supplier that may be considered group