“Shangri La Rasa Ria has it all”

Famtastic Resort. Packed full of activities for everyone. Best service, food, rooms, nature and views. Great value for money The hotel catered for all our wants.Genuinely friendly staff and locals. Special thanks to Fiona for her warm greeting and guidance. Also to Mohamad for great river crui... Több

Famtastic Resort. Packed full of activities for everyone. Best service, food, rooms, nature and views. Great value for money The hotel catered for all our wants.Genuinely friendly staff and locals. Special thanks to Fiona for her warm greeting and guidance. Also to Mohamad for great river cruise and firefly cruise. It was also nice to meet chef Harees who was behind the best food we heve ever tasted

Kevesebb

“Fantastic stay”

This place was stunning and had everything we needed. We only stayed 1 night before our flight the next day but it was 100% worth it. Super luxurious. The food was delicious and the grounds were beautiful. I had a massage by Sypina who was so good. Thank you for a great stay.

“A wonderful stay at a beautiful resort”

We had a fabulous stay at the Rasa Ria celebrating my big birthday. As we had our two young grandsons with us, we chose the garden wing over the ocean wing, given its proximity to the kids pool, cool zone and restaurants, which turned out to be a good choice for us. The resort is set in beautif... Több

We had a fabulous stay at the Rasa Ria celebrating my big birthday. As we had our two young grandsons with us, we chose the garden wing over the ocean wing, given its proximity to the kids pool, cool zone and restaurants, which turned out to be a good choice for us. The resort is set in beautiful grounds with the rainforest behind and a huge beach in front. We stayed on a full board basis and the food on the whole was excellent - we ate twice in Oceano, which was yummy! The staff really made an effort when it came to my birthday, with a band singing a chorus of HB and a wonderful cake - thank you so much! The kids loved the pool and the Cool Zone was really good - well organised with lots of activities and things to do to keep them amused. A highlight was sitting at the beach bar at the end of the day with a drink, being serenaded by a trio of singers while the sun set - just stunning. We played the golf course twice and it’s good value for a round, buggy and club hire. Massages and facials at the spa were excellent. It wasn’t quite five stars when I compare to a recent holiday to a resort in Mexico for a couple of reasons: the rooms in the garden wing were super clean and had everything we needed including a comfortable bed and amazing views but could definitely do with a make over. Stains on the carpet, peeling wallpaper, wardrobe door that didn’t shut….and secondly the service - the staff work incredibly hard and all are just lovely, but the service was very hit and miss. Not sure if it’s down to shortage of staff and/or training, but I don’t think we had a day (and we were there for two weeks!) when we got all the drinks and food we ordered at the same time or at all. It’s a small thing I know, and at first we were laid back about it, but it did get annoying, especially with two ravenous/thirsty kids in tow. If you want a drink by the pool, I would suggest going to the beach bar, order and wait for the drinks and take them back to your loungers yourself and we definitely missed a swim up bar! All in all, we had a wonderful stay at the Rasa Ria and would happily return for a future family holiday. Thanks to everyone at the resort for making our stay so memorable. x

Kevesebb

“Dissapointed!!!”

I was really dissapointed with this resort! We booked a family deluxe room for us and 2 children (10&8), upon arrival at 1am, the room allocated was tiny, and a small pull out bed for our two children to share. We were expecting bunk beds! I called reception who offered us an ocean wing junior su... Több

I was really dissapointed with this resort! We booked a family deluxe room for us and 2 children (10&8), upon arrival at 1am, the room allocated was tiny, and a small pull out bed for our two children to share. We were expecting bunk beds! I called reception who offered us an ocean wing junior suite for an upgrade fee which I had to opt for as there was no room for the 4 of us in such a small room. The junior suite was beautiful though with amazing sunset views and bath on the balcony! The resort was nice, but extremely expensive! To the point out of principle I was not going to pay £110 for the 4 of us to eat at the buffet each evening! So we opted mainly for grab deliveries from local restaurants for £7 for the 4 of us! Food by the pool was nice and fairly reasonable but a shame the pizzas were not offered at night apart from room service! Breakfast was nice at the oceano restuarant! Staff aren’t very friendly - I asked at reception to upgrade to all inclusive to be told they don’t do all inclusive which I know believe I was lied too! Would not return to Borneo or this hotel! We went on the sunrise tour but it was cloudy so couldn’t see anything!

Kevesebb