“Amazing if you’re in the ocean wing”

The positive experience we had at this hotel came as a total surprise to us, given that we anticipated something quite mediocre. We were wrong to assume that and despite our many travels, still look back on this as one of the best value premium experiences we’ve had. I do however say this with th... lisää

The positive experience we had at this hotel came as a total surprise to us, given that we anticipated something quite mediocre. We were wrong to assume that and despite our many travels, still look back on this as one of the best value premium experiences we’ve had. I do however say this with the caveat of staying in the more expensive wing (ocean wing - ESSENTIAL), the other wing is frankly awful and overpopulated, avoid it. We arrived having booked the latter and immediately switched for not much money at all. The outdoor cool jacuzzi is a unique feature we have longed for since, the drinks and food are all very reasonable and we ate exceptionally well for dinner. It’s a bit far from KK to go in and out for dinner, so if that’s important to you, pick something more central. The beach is very attractive but the jellyfish situation means entering the water is impossible.

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“My dream beach wedding🤍”

Couldn’t ask for more. Perfect weather love the beach and sunset. Superb hospitality. Food was great. Everything was just perfect.

“A complete resort experience! ”

The Rasa Ria is a large resort complex with two wings. We stayed in the Garden Wing which despite it's name, majority of rooms do have ocean views. The Garden Wing pool offers lots of shade, a deep and shallow area as well as a water slide. The rooms are large, modern and clean with excellent air... lisää

The Rasa Ria is a large resort complex with two wings. We stayed in the Garden Wing which despite it's name, majority of rooms do have ocean views. The Garden Wing pool offers lots of shade, a deep and shallow area as well as a water slide. The rooms are large, modern and clean with excellent air con and wifi. The staff are very friendly and helpful. There are many dining options, you do not have to eat at the buffet but I would highly recommend trying it for at least one night. The breakfast buffet was fantastic, one of the best I've had. I loved that they had a separate kids selection, there are lots of child activities complete with their own play area. The guided nature walks were worth doing especially the sunrise walk - there is a fee for these walks. The spa treatments are amazing, highly receommend. There is a golf course at the resort which offers discounted rates for guests. There is a lot of native wildlife at the resort which is a bonus attraction. The only down side of this resort is that it is not located near Kota Kinabalu - the drive takes approx an hour depending on the traffic, there is a shuttle that runs to town three times a day, this is a complimentary service. All in all, we had a fantastic time, and I'd highly recommend this resort for a stay in Sabah.

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“Most underwhelming Shangri-La”

We travelled to Kota Kinabalu for our wedding anniversary and stayed in the Garden Wing. We've stayed in Shangri-La resorts in other countries, so we were expecting Shangri-La quality; however, this one was a disappointment (and I'm not a snob or a Karen -- we're well-traveled and have stayed in ... lisää

We travelled to Kota Kinabalu for our wedding anniversary and stayed in the Garden Wing. We've stayed in Shangri-La resorts in other countries, so we were expecting Shangri-La quality; however, this one was a disappointment (and I'm not a snob or a Karen -- we're well-traveled and have stayed in a variety of accommodations). This property is tired and the rooms are not kept to standard: walls are dirty, wallpaper is peeling, carpets are stained, and worst of all, even our room service tray had food smeared under our plates (please see photos). I live in Singapore so I understand that climate can do a number on walls, but there appears to be no maintenance on these rooms other than regular clean-up after guests. The views (outside of the hotel room) are phenomenal and the sunrise hike tour was nice. Good breakfast buffet, staff are cordial and food is delicious. We only dined at the hotel, trying lobby lounge and the various restaurants on the property. We found that you need to be seated near the servers to get any service -- we sat away and had a hard time getting their attention to order food and drinks (even though there is a button to press to call a server....our call was ignored and it wasn't during a regular busy mealtime). Food is not cheap, of course -- this is the only thing that was similar to other Shangri-Las. When settling our bill, I found that the dining credit in my package was missing. It took one month to get it settled but staff should know what each package includes and charge accordingly. Make sure to double-check your bill at checkout! Would I go back to Shangri-La Rasa Ria or recommend it? No.

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