“Amazing! Very high recommended”

We stayed for a week in mid April, one of the best hotel where we have been. Staff very friendly and very knowledgeable, food amazing and a lot of activities for kids and adults. The hotel has 3 pool and 1 for kids, rooms are very clean and big. Our room had a patio with 2 seats and a table wher... more

We stayed for a week in mid April, one of the best hotel where we have been. Staff very friendly and very knowledgeable, food amazing and a lot of activities for kids and adults. The hotel has 3 pool and 1 for kids, rooms are very clean and big. Our room had a patio with 2 seats and a table where you can chill/ have an apero. I will come back for sure!

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“Another great stay”

Once again a great holiday with some of the best staff at any hotel that I have been to. Sergio and Brahim are fantastic. Very attentive, very polite and nothing is too much trouble. Privilege food is amazing. It's a shame some building works are going on, but the planned changes to restaurants s... more

Once again a great holiday with some of the best staff at any hotel that I have been to. Sergio and Brahim are fantastic. Very attentive, very polite and nothing is too much trouble. Privilege food is amazing. It's a shame some building works are going on, but the planned changes to restaurants sound great. Benjamin needs to be in a job we're he is not customer facing, or needs to be taught to be polite and work harder.

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“A pleasant trip but not 5*”

As I couldn't give 3.5 I gave it a 3 which is slightly on the harsh side. Our experience doesn't warrant a 4 but a 3 is probably too low. We went HB for 10 days. The positives: The hotel grounds are expansive and there are heated pools for the kids to play in The buffet style breakfast and dinne... more

As I couldn't give 3.5 I gave it a 3 which is slightly on the harsh side. Our experience doesn't warrant a 4 but a 3 is probably too low. We went HB for 10 days. The positives: The hotel grounds are expansive and there are heated pools for the kids to play in The buffet style breakfast and dinner were generally good with many different options. We were there for 10 days so it became slightly repetitive but over 10 days that's to be expected. Staff were almost always extremely helpful and friendly For us, the location was great. It's a short walk down to the beach where there are bars, restaurants and a supermarket. The dunes/lighthouse etc of Maspalomas are a 15 minute walk away too. The food at the Brasserie was good quality and well priced. The negatives: The hotel is tired and it looks like they're upgrading it section by section. There was a lot of noise from the refurbs of one block of accommodation and new restaurants being built. Our bathroom was so dated it had a hand held shower head that only stayed up if the water pressure was high enough, The shower gels were difficult to get to. All in all this isn't adequate at the premier inn let alone a '5*' restaurant. Whilst the pools were good fun, the lining of them was coming off the bottom/sides... almost everywhere. Whilst the kids club staff were outstanding, the facilities were very basic. I appreciate you can never guarantee late checkout availability but we were particularly disappointed with our experience as the front desk didn't seem to try/want to help. There were rooms available to move us to but they were unwilling to do so. With a 9pm flight, it would have been helpful. It was by no means a bad stay but when comparing it to our expectations of 5* standards, we left feeling as though the price/value was imbalanced and wouldn't go back unless the price point was reduced or the facilities were materially improved.

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