“Close to perfect location, great size room.”

Stayed 2x nights at this Sofitel early May 2024. Great location, very central spot in Beijing city, short walking distance to the subway/metro for me as a fan of this transport mode. I heard from local friends this used to be a Marriott W hotel. Staffs were very friendly and attentive, answered so… more

Stayed 2x nights at this Sofitel early May 2024. Great location, very central spot in Beijing city, short walking distance to the subway/metro for me as a fan of this transport mode. I heard from local friends this used to be a Marriott W hotel. Staffs were very friendly and attentive, answered some of my silly questions which possibly are common knowledge for locals but due to me being not back to China for a number of years therefore not familiar. Room was very spacious (upgraded to higher floor for being Silver, thanks to the lady at check in), good vibe and nice decor. The only tiny thing if I need to pick on was some of the wears and tears noticeable in the room, particularly around some of the scratches and damaged marks on the beige color wall panels in quite a number of places, it is likely due to the nature of the material used for those panels that make them easy to be scratched/damaged, however as they are very noticeable it is not a very good look for Sofitel being the premium level hotel it positions itself, suggest the hotel management to look into and rectify for customer experience. Breakfast options were great and large, many choices especially the Chinese options, coffee was not Barista made it was from the automated machine but I believe this is quite common in hotels in China? Other than above, loved my stay, would recommend.

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“'Hotel furniture needs refurbishment & staff should learn from other Sofitel properties what a 5-star level service mean”

'Hotel furniture needs refurbishment & staff should learn from other Sofitel properties what a 5-star level service means' I started my 1-month Greater China trip in Beijing. Since I had a previous bad experience in another Sofitel property in Bali, I emailed them in advance to double-check that … more

'Hotel furniture needs refurbishment & staff should learn from other Sofitel properties what a 5-star level service means' I started my 1-month Greater China trip in Beijing. Since I had a previous bad experience in another Sofitel property in Bali, I emailed them in advance to double-check that everything would go smoothly during my stay. However, no response so I called them and explained my situation. They were supportive of any requests I had. Upon arrival, except for some language barrier, there were no issues. However, with a translator app, we were able to communicate. The suite itself was big. I enjoyed the space and the view. However, the hotel needs a clear look at the furniture quality. It is worn out and needs to be replaced. I was shocked that this was a 5-star hotel suite... Furthermore, the staff is unaware of 5-star level services. Before I went out for dinner, I asked the front desk manager to send someone to my room for the turn-down service. He looked at me confused and did not understand what a turndown service is... I was shocked. Upon returning to my room after dinner, I found out that no one had done the turn-down service... To summarize, the hotel staff needs to learn what it means to be a 5-star hotel in terms of service and room design. I would think twice before booking this hotel again.

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