“A magical paradise!”

Oustanding! We just spent 4 nights here and would've stayed longer if we had more time during our trip to Switzerland. A magical paradise is the best description for this 5 star destination. Top notch rooms, linens, service, etc. Multiple pools, spas, gym, boating access, and incredible views on ... more

Oustanding! We just spent 4 nights here and would've stayed longer if we had more time during our trip to Switzerland. A magical paradise is the best description for this 5 star destination. Top notch rooms, linens, service, etc. Multiple pools, spas, gym, boating access, and incredible views on Lago Maggiore. Walking distance to shopping and downtown Ascona. Everything is amazing at Hotel Eden Roc, we will be back!!!

less

“The gem of Switzerland”

The hotel is such a spectacular place to visit. We were overly impressed by the hospitality, service and general vibe of the hotel. Everything was done with the utmost care and attention to detail. The staff were extremely polite, and helpful and carried themselves in a professional manner. The l... more

The hotel is such a spectacular place to visit. We were overly impressed by the hospitality, service and general vibe of the hotel. Everything was done with the utmost care and attention to detail. The staff were extremely polite, and helpful and carried themselves in a professional manner. The location was perfect and so close to the city square. The use of amenities and services were amazing. There is nothing more that I would expect from this hotel. It was perfect and can't wait to come back. This is a must stop for anyone visiting the area.

less

“Hotel is pleasant but spoilt by smokers!”

The Eden Roc hotel is situated in an enviable position in Ascona with direct frontage onto Lake Maggiore - its location couldn’t be better. The rooms and public areas are beautiful and stylish. The hotel has 3 swimming pools but the main pool ( near the restaurant) is not heated. The main issu... more

The Eden Roc hotel is situated in an enviable position in Ascona with direct frontage onto Lake Maggiore - its location couldn’t be better. The rooms and public areas are beautiful and stylish. The hotel has 3 swimming pools but the main pool ( near the restaurant) is not heated. The main issues with the hotel are the staff and the food. The latter is somewhat “boring”. We didn’t dine at La Brezza ( 2 star Michelin) because the menu looked contrived and we did not understand the “Moving Mountains” concept ( see below) when applied to the menu. We spoke to other guests who dined there who thought it was all hype and failed to deliver. Instead we dined in the main restaurant ( food very mediocre) or out ( we dined several times at Castello del Sol’s Locanda Barbarossa restaurant - 1 star Michelin- truly amazing food, beautiful setting and professional but friendly service). The staff at Eden Roc were totally impersonal and disinterested. No effort was made to remember your names (until we commented on it) or preferences - each morning they asked what we wanted to drink and each morning we said the same but they still brought it out incorrectly. I had stayed at the hotel several times in the past and whilst I would not expect anyone to remember me I would have expected some acknowledgement that I had stayed at the hotel before. The management team do not interact with the guests. Not once did the GM say “hello” despite being on duty whilst we were there. However, the biggest issue is the smoking. I appreciate that the smoking rules in Switzerland are different to the UK, but smoke seemed to permeate throughout the hotel- on the restaurant terraces, on the bar terrace, inside the lobby ( since the windows in the bar were open), on your bedroom balcony ( where guests in the next room were smoking). Cigars and cigarettes everywhere - it’s like a giant ashtray - and this is why I think the “Moving Mountains” concept is a load of hype. The hotel extols the virtues of the fresh mountain air, quite rightly, but sadly it is polluted by cigarette and cigar smoke. Overall, I feel that since I lasted stayed at the hotel the standards have dropped.

less

“stunning location, has seen its best times”

The great plus of the Eden Roc is its excellent peaceful, but still central lakefront location. The view from lakeside rooms, the restaurant or garden is stunning. The staff is friendly and helpful, but all in all the facilities have seen its best times quite a wild ago. We’ve got the impression... more

The great plus of the Eden Roc is its excellent peaceful, but still central lakefront location. The view from lakeside rooms, the restaurant or garden is stunning. The staff is friendly and helpful, but all in all the facilities have seen its best times quite a wild ago. We’ve got the impression it is overrated, but you pay for the location.

less