“The front desk staff are absolutely incredible”

The reason this hotel gets this rating is thanks to its incredible front desk staff. They go over and above to make sure that your stay is as seamless and as comfortable as possible. A special thanks to front desk for sorting out a room issue and to Timur for swiftly dealing with a transfer to the … Plus

The reason this hotel gets this rating is thanks to its incredible front desk staff. They go over and above to make sure that your stay is as seamless and as comfortable as possible. A special thanks to front desk for sorting out a room issue and to Timur for swiftly dealing with a transfer to the train station and helping with a taxi - he made an otherwise stressful situation very easeful. The staff are the friendliest and nicest part of this hotel. The hotel is steps away from Gur-i- Amir mausoleum and in a very nice part of Samarkand so very convenient, but overall the hotel needs a refresh - and housekeeping needs to be trained on how to clean rooms properly. If you want a suite with a good view, the best option is booking the apartment suites. The regular suites are at the back of the hotel and overlook the city. I would opt for a regular room in this hotel. Also, any transfers to the train station or airport need to be booked 12 hours in advance - something to bear in mind as getting taxis with boot space for luggage is difficult.

Moins

“Perfect location”

Hotel location is unbeatable. Rooms are okay. Comfortable. We booked the suite with living room but were not happy with the room. Hotel staff were super helpful and offered an upgrade. Zukhra at the reception was very patient. Fantastic service with fabulous recommendations on eating options and to… Plus

Hotel location is unbeatable. Rooms are okay. Comfortable. We booked the suite with living room but were not happy with the room. Hotel staff were super helpful and offered an upgrade. Zukhra at the reception was very patient. Fantastic service with fabulous recommendations on eating options and touring. Timir and Alexandra were awesome too and helped with taxi bookings etc.

Moins

“AVERAGE”

The rooms are a decent size but the toilet and bathroom is small. The room is equipped with the usual amenities. The room was however not cleaned properly. There was a lot hair on floor that was not swept up. The breakfast area is a huge banquet hall and lacked the personal touch. Service was medio… Plus

The rooms are a decent size but the toilet and bathroom is small. The room is equipped with the usual amenities. The room was however not cleaned properly. There was a lot hair on floor that was not swept up. The breakfast area is a huge banquet hall and lacked the personal touch. Service was mediocre. It seems that they were understaffed. Would I return? No. The hotel is in walking distance to Registan Square. It is a pleasant walk if the weather is good.

Moins