“Good stay with room for improvement”

During my recent stay at the Hampton Inn and Suites by Hilton South Lake Tahoe, I was impressed by several aspects of the hotel, as well as a few areas that could be improved. Starting with the positives, the hotel is remarkably new and modern, offering an ambiance and quality that feel akin to a f… Mehr

During my recent stay at the Hampton Inn and Suites by Hilton South Lake Tahoe, I was impressed by several aspects of the hotel, as well as a few areas that could be improved. Starting with the positives, the hotel is remarkably new and modern, offering an ambiance and quality that feel akin to a four-star hotel, albeit without a full-service restaurant. One of the most notable conveniences is the ample parking available, complete with EV charging stations, which is a significant plus for travelers with electric vehicles. On the downside, the hotel’s housekeeping service operates on an every-other-day schedule, which might not suit everyone’s needs, especially for guests who prefer daily cleanings. Additionally, the presence of numerous families and ongoing parties can make the hotel a bustling, and occasionally noisy, environment. This may pose a challenge for guests in need of a quiet, restful stay. Another point of contention for me was the parking fee. Charging $15 per day for parking is unusual for a Hampton Inn, particularly in a more rural setting like South Lake Tahoe. This added expense was unexpected and something potential guests should be aware of. Furthermore, the hotel’s layout could benefit from an additional elevator bank towards the back. Given its considerable length, navigating to and from the rooms can involve a considerable amount of walking, especially for those relying on the elevator. I found myself opting for the stairs on several occasions due to this. The hotel’s location is generally fine, positioned near various amenities. However, it is worth noting that it’s surrounded by some less appealing hotels and shopping centers. While I felt relatively safe walking in the area, the presence of homeless individuals and people exhibiting erratic behavior along the main street in front of the hotel is something to keep in mind. In summary, the Hampton Inn and Suites by Hilton South Lake Tahoe offers modern accommodations with excellent parking facilities and could easily rival higher-starred hotels in comfort and amenities. However, the limited housekeeping schedule, potential for noise, parking fee, need for additional elevators, and the surrounding environment may affect the overall experience. Despite these issues, the hotel remains a solid choice for travelers to the area, particularly for those valuing modernity and convenience.

Weniger

“Scammers”

Overall, the hotel experience was alright, but towards the end, it went sideways. We were fined for having a dog, yet it's a dog-friendly hotel. The staff entered our room and snooped around after finding out we had a dog (ridiculous), and left things scattered. Also, they accused us of smoking, ev… Mehr

Overall, the hotel experience was alright, but towards the end, it went sideways. We were fined for having a dog, yet it's a dog-friendly hotel. The staff entered our room and snooped around after finding out we had a dog (ridiculous), and left things scattered. Also, they accused us of smoking, even though we have two YOUNG children in the room and don't even smoke! They tried to be sneaky, and hide that there was a really expensive parking fine, which is super unnecessary considering the parking lot is huge. They tried to bill us almost $400 for the entire stay, which was over $150 over what we were originally going to pay. Thankfully, we fought for the fines to be removed and they did. This goes to show they were purposefully trying to scam us.

Weniger