“Can't get any better than this”

Wow, this hotel exceeded my expectations. Modern and luxurious, with extremely helpful and friendly staff. Got upgraded to an extremely spacious room with a living space and a massive bathroom. Room was extremely well-thought through. I loved the small touches such as the Longjing Tea set in my roo… Mais

Wow, this hotel exceeded my expectations. Modern and luxurious, with extremely helpful and friendly staff. Got upgraded to an extremely spacious room with a living space and a massive bathroom. Room was extremely well-thought through. I loved the small touches such as the Longjing Tea set in my room, the bath salts, the well-stocked amenity kits. Room slippers were extremely fluffy, bathroom was very comfortable. The breakfast was also fantastic - the Hangzhou noodles was delicious and comes with their local pancake. Overall, at excellent stay and a hotel I will definitely stay again next time. Special shoutout to Jason for giving us recommendations.

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“Short stay visit to Hangzhou ”

My husband and I stayed at The East Hotel in Hangzhou for 3 nights.  The rooms were large and very quiet (we were on the top floor, floor 10, having requested a high room, just in case there had been a lot of traffic noise).  The hotel was very clean and the staff were very helpful and friendly.  T… Mais

My husband and I stayed at The East Hotel in Hangzhou for 3 nights.  The rooms were large and very quiet (we were on the top floor, floor 10, having requested a high room, just in case there had been a lot of traffic noise).  The hotel was very clean and the staff were very helpful and friendly.  The mini bar was free and replenished everyday (soft drinks, beer and water).  Breakfast was also very nice, a mix of buffet and a choice from the menu as well (the mix was Western and Asian).  The Hangzhou shrimp breakfast was excellent; a broth with shrimp, noodles and vegetables,  accompanied by two separate dumplings and a local flat wrap filled with vegetables.  Very tasty, very filling and very well presented.  In fact all breakfast dishes were well presented.  The area the hotel is located in was about a one hour walk to the lake and city centre, which was fine for us; but if you don't enjoy walking, then you could take a taxi or a bus.  Around the hotel there were plenty of places to eat and also lots of bakeries, fruit shops and coffee shops.  In fact on the same road as the hotel walking towards to city (opposite side of the road) was a superb very small coffee shop called something like "Sensory".  The guy took great pains over his coffee and you even had the choice of about 6 beans.    If you don't want to be surrounded by lots of other tourists and feel like you are in more of a local area, then we highly recommend this hotel.

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“Good hotel”

Stayed here for 4 nights In month of November. Room are good and clean location is good near to mall which is 1 km from hotel and Westlake in around 3 km breakfast not much variety but good. The staff is really helpful they gave me a upgrade I love upgrades I would really thank Kiki who was really … Mais

Stayed here for 4 nights In month of November. Room are good and clean location is good near to mall which is 1 km from hotel and Westlake in around 3 km breakfast not much variety but good. The staff is really helpful they gave me a upgrade I love upgrades I would really thank Kiki who was really sweet and polite and Mark who was always willing to help.

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“quick nap and nice staff”

came to met my friends here hangzhou,very nice city. hotel staff sally is a very helpful girl with sweet voice, also her English made me so impressive. she is patient and professional~ hope to see her again next visit..:)