“Nearly perfect”

I wanted to give 5, but could not, for the following reason. I chose the Level service, based on my previous positive experience in Melia White House in London. I was however a little bit disappointed, since the buffet offering in the afternoon was quite poor, with little choice, compared to Lond... Więcej

I wanted to give 5, but could not, for the following reason. I chose the Level service, based on my previous positive experience in Melia White House in London. I was however a little bit disappointed, since the buffet offering in the afternoon was quite poor, with little choice, compared to London (mainly the leftovers from the breakfast) and in London they had delicious Spanish olives, while here in Granada just supermarket ones. Also the atmosphere was not so relaxing in the Level area, with the music volume a little bit too high (in London there was a lovely silence). I suggest the hotel Managing Director gets in touch with the one in London, to improve the experience. Nevertheless the Level area is really nice, with a breathtaking view on the city and Alhambra. Nice room and clean. Helpful and smiling staff. Good breakfast. Just a little effort to be perfect!

Mniej

“A lot done, a lot more to do…..”

My husband and I spent two nights in the newly reopened Melia Granada, staying in a superior room in The Level. It is very obvious, and understandable, that the owners were anxious to open the doors and get business started. However, there is a distinctly unfinished and soulless air about the pla... Więcej

My husband and I spent two nights in the newly reopened Melia Granada, staying in a superior room in The Level. It is very obvious, and understandable, that the owners were anxious to open the doors and get business started. However, there is a distinctly unfinished and soulless air about the place. This will hopefully change over time. Even on the day we were leaving paintings were being hung in the foyer which will help to remove the very ‘beige’ look that permeates the whole place. Pros: Fantastic city centre location Friendly, professional staff The top-floor bar in The Level is the jewel in the crown of the hotel with wraparound views of the entire city Top class breakfast! Free coffees, soft drinks and cakes available from 11am to 5pm every day in The Level bar Free alcoholic drinks and nibbles every evening from 5pm until 7 VERY comfortable bed, high quality linens Cons: Bedroom windows not very well sound proofed. Street noise can be an issue The bathroom lay out is a fiasco, dreadful planning. There is absolutely NO storage for toiletries and cosmetics. Bizarre design features including placing the toilet roll holder around the corner from the toilet , very strange and impractical No shower cap! No free water! Small bottle in the mini-bar was €3.50!!Sometimes it is a small, mean gesture like this that leaves a sour taste Would I stay in the Melia Granada again? Yes I would. Would I pay the extra to stay in The Level? Yes I would provided I could get a quiet, interior facing room Would I upgrade to a superior room? No, it is not worth the extra spend

Mniej

“Should do better”

We stayed at the level room, so we have our own reception and lounge, which is great, because everything is new. Too bad the room is quite small and does not look like the pictures on booking.com (i.e. there is no separate standing bath tub). The coffee machine didn’t work. There was a kerfuffle... Więcej

We stayed at the level room, so we have our own reception and lounge, which is great, because everything is new. Too bad the room is quite small and does not look like the pictures on booking.com (i.e. there is no separate standing bath tub). The coffee machine didn’t work. There was a kerfuffle when we ordered room service, there is only one menu from one restaurant , and yet the guest service connected us to a different restaurant. The room service buttons on the phone didn’t work. Was a bit of a pain. They even gave us the other restaurant phone number to call, which I refused, because it is ridiculous that i have to use outside line for a room service. But once they felt my annoyance they said they will call the restaurant for us, as it should be.

Mniej