“Easter stay”

My husband & I spent 4 nights here over Easter and had a lovely break. As fans of the Hard Rock brand, we knew what to expect in terms of styling, food, entertainment and enjoyed our stay very much. Eating options were very limited - we walked in to Puerto Banus most mornings for breakfast as w... Więcej

My husband & I spent 4 nights here over Easter and had a lovely break. As fans of the Hard Rock brand, we knew what to expect in terms of styling, food, entertainment and enjoyed our stay very much. Eating options were very limited - we walked in to Puerto Banus most mornings for breakfast as we were on a room only rate and much preferred this. We were unable to order lunch at the pool, which we didn’t like and dinner options were pretty non-existent. I appreciate we travelled out of season but being Easter, the hotel was busy and I would’ve expected more options. There is a small supermarket across from the front of the hotel where we were able to buy snacks & drinks for the room. There is an underground tunnel leading from the hotel to Puerto Banus without the need to cross the busy motorway. Wish the hotel staff had highlighted this as we only found it on our third day. The hotel is within 10 minutes walk from the centre of Puerto Banus - a great place to people watch with fantastic restaurants, bars & shopping. Far enough away for a restful stay.

Mniej

“Good location. The hotel is expensive and requires extra charges for everything.”

Plusy: Wygodne łóżko i dobra lokalizacja, ciekawy basen. Minusy (jest ich więcej): Hotel drogi i wymaga za wszystko dopłat, kapsułki kawy w pokoju, nie ważne czy jest się na 1 noc czy na 2 tygodnie - dostaje się 2 normalne kawy i 2 bezkofeinowej, pozostałe płatne. Zdanie pokoju do 13:00 ekstr... Więcej

Plusy: Wygodne łóżko i dobra lokalizacja, ciekawy basen. Minusy (jest ich więcej): Hotel drogi i wymaga za wszystko dopłat, kapsułki kawy w pokoju, nie ważne czy jest się na 1 noc czy na 2 tygodnie - dostaje się 2 normalne kawy i 2 bezkofeinowej, pozostałe płatne. Zdanie pokoju do 13:00 ekstra płatne , lepsze leżaki przy basenie płatne , drogi parking bez zabezpieczenia. Głośna klimatyzacja i małe pokoje. Lepiej nie zostawiać pokrowców w łazience bo obsługa może uznać że są do wyrzucenia i recepcja później rozkłada ręce bezradnie. Lepiej dopłacić za pokój z widokiem na basen. Parking hotelowy drogi ( 25€ ) a nie gwarantuje nic bezpieczeństwa. Lepiej zostawić na bezpłatnym publicznym obok, za darmo, miejsca zwalniają się późnym popołudniem.

Mniej

“Make sure you book a room over the pool”

On the positive side I would say the hotel is excellent for people with mobility issues the staff are friendly and the customer service manager excellent and a credit to the hotel on the negative side when I booked the hotel l requested a quiet suite unfortunately the suite I was given was abov... Więcej

On the positive side I would say the hotel is excellent for people with mobility issues the staff are friendly and the customer service manager excellent and a credit to the hotel on the negative side when I booked the hotel l requested a quiet suite unfortunately the suite I was given was above the nightclub with noise to 4 in the morning the only room the hotel could offer was a smaller room not really acceptable as I have a mobility scooter in fairness the hotel did credit the difference in the room cost the food in the restaurant was always like warm or cold and of average quality prices within the hotel were what you would expect to pay in a superior 5 star hotel

Mniej