“It was nice but does need some TLC”

Our stay at the Pullman was lovely, the staff are all so welcoming and nice, atmosphere was relaxing and the food was delicious. However, for the amount we are paying for a 5 star hotel, I feel they need to upkeep the rooms better. The balcony and windows were filthy and covered in bird poo, dust... Több

Our stay at the Pullman was lovely, the staff are all so welcoming and nice, atmosphere was relaxing and the food was delicious. However, for the amount we are paying for a 5 star hotel, I feel they need to upkeep the rooms better. The balcony and windows were filthy and covered in bird poo, dust and spider webs. We had to clean the table and chairs ourselves to sit down and enjoy. If they maintain it every clean/ week it wouldn't get that bad. It would also be nice to have extra utilities like scales, ice trays etc. The pool area didn't have enough room or beds and we were unable to enjoy it and the gym could do with an upgrade.

Kevesebb

“The good and the bad !”

We stayed for three nights in January and enjoyed a very nice time at the hotel, which is set in a wonderful location adjacent to Bunker Bay beach, one of the finest in the world in my view . Arrived mid afternoon and checked in by Franco, and found our room quite easily, a standard studio villa,... Több

We stayed for three nights in January and enjoyed a very nice time at the hotel, which is set in a wonderful location adjacent to Bunker Bay beach, one of the finest in the world in my view . Arrived mid afternoon and checked in by Franco, and found our room quite easily, a standard studio villa, which was comfortable and well equipped with a fridge, kitchenette and large bathroom . So far so good ! Booked a table for dinner at 8pm and arrived at 7pm for a pre dinner drink. It was very busy in the restaurant and the bar, which is located somewhat strangely in the middle of the restaurant, has only a few places to sit that aren’t for diners. It seemed to be table service, but nobody came to attend us, so after ten minutes went to the bar directly and asked the one barman on duty for a drink. He confirmed that someone would come to see us and gave us the drinks menu. Sat down again and watched the barman, who was really busy filling orders from the tables, whilst waiting to give our own order. Eventually a waitress took our order and eventually we got a drink, but took well over 20 minutes, a bit frustrating. Dinner was ok, food and wine both very nice but again, the service was just lacking a little speed and professionalism. All the staff we interacted with during our stay were really nice and friendly but, as with many places, there were not enough of them in my view and all seemed to be rushed off their feet . For example, at breakfast each morning , used plates and cups etc were routinely left piled up on guests tables for long periods , and there only appeared to be a couple of ladies , both working hard, to try and clear tables but unable to keep up with the volume. The hotel swimming pool was really nice but not a sufficient number of beds for such a large hotel, although that’s probably more to do with the available space within the pool area.We visited once but the pumping music was a bit loud for us, but that’s just an age thing ! We preferred to spend time at the beach, which was simply glorious and never busy. After the first nights dining experience, we opted to eat out and drove to Dunsborough for dinner on our two remaining nights , where there are some decent restaurants, but booking needed as ever. Overall, we had a good stay at the Pullman, great location, great staff , just not enough of them and I don’t think the customer is getting the service levels that the hotel pricing warrants as a consequence. PS. Shout out to Franco and the Portuguese lady with him on Reception, both great ambassadors for their Company and also the gentleman driving the guest transportation buggy around - we never used it but always got a cheery wave and greeting as he passed !

Kevesebb