“Wouldn't bother with others”

Great hotel, been there a couple of times and staff friendly and courteous and very clean. Room excellent and facilities Great, if you want more tea coffee or milk available at reception, just help yourself. Food very good--dinner and breakfast very good. For value for money can't beat it.

“Victoria in the bar/restaurant”

I wanted to take a moment to recognise Victoria in the bar/restaurant, who was absolutely outstanding during my visit. From the moment I arrived, she was welcoming, attentive, and genuinely cared about making sure everything was just right. Victoria is one of the most polite and professional membe… Plus

I wanted to take a moment to recognise Victoria in the bar/restaurant, who was absolutely outstanding during my visit. From the moment I arrived, she was welcoming, attentive, and genuinely cared about making sure everything was just right. Victoria is one of the most polite and professional members of staff I’ve come across in a long time. Even when things were busy, she remained calm, efficient, and always had a smile on her face. Nothing was too much trouble, and she made the whole experience feel relaxed and enjoyable. What really stood out was her genuine care and attention to detail. She checked in at the right moments, made sure everything was perfect, and created a really positive and welcoming atmosphere in the bar/restaurant. It’s not often you come across service like this – Victoria is a real credit to the team and made my visit far more enjoyable than expected. I wouldn’t hesitate to return, and that’s largely thanks to her.

Moins

“Standards have gone down hill”

Beds have become uncomfortable, pillows are fly and old. Bathroom water pressure is low due to new fittings. Room 242 smelt of bleach, clearly saying sign of hiding mold. The window catch was broken Room 239 had a few unpainted sections, plaster fallen off

“very good hotel workers. some awful guests.”

the workers here (e.g. Brett) are good and very helpful. i am impressed by Brett’s helpfulness. the room is clean and well-prepared. however, i have been surrounded by a family featuring truly obnoxious people. the doors are opening and closing *constantly. this never stops. the people in th… Plus

the workers here (e.g. Brett) are good and very helpful. i am impressed by Brett’s helpfulness. the room is clean and well-prepared. however, i have been surrounded by a family featuring truly obnoxious people. the doors are opening and closing *constantly. this never stops. the people in this family are conducting their lives and their conversations in the corridor directly outside of my room. i don’t want to hear about their lives and trivia etc. yet i feel like they are /inside/ of the room with me. how on earth do these people think that this is reasonable behaviour — or do they simply not care? for me this is like a kind of torture. i am finding it impossible to relax in the room and certainly cannot do any work. this has been an absolutely dreadful experience.

Moins