“Relaxing stay in a sleepy part of Tianjin”

It took 40 minutes by taxi from Tianjin Railway Station, for us this was not a problem as we wanted a hotel to stay in as a family. The indoor play area for our son is superb, the outdoor playground with a sand pits is a child's heaven. The breakfast Buffett caters for Western and Chinese tastes. T… Plus

It took 40 minutes by taxi from Tianjin Railway Station, for us this was not a problem as we wanted a hotel to stay in as a family. The indoor play area for our son is superb, the outdoor playground with a sand pits is a child's heaven. The breakfast Buffett caters for Western and Chinese tastes. The swimming pool is a nice way to start and end the day with a nice swim. We stayed here a few times now.

Moins

“Big Hotel, Spacious Room and Comfortable!”

This is the hotel we stayed in our recent trip to Tianjin. The hotel is located quite way out of the city but is in it's a resort style environment. It's a nice and big hotel and the lobby was huge and well decorated. Our room was spacious, bright, clean and cosy, we rested well as the beds were c… Plus

This is the hotel we stayed in our recent trip to Tianjin. The hotel is located quite way out of the city but is in it's a resort style environment. It's a nice and big hotel and the lobby was huge and well decorated. Our room was spacious, bright, clean and cosy, we rested well as the beds were comfortable. There's a big writting desk. The toilet was huge too, with bathtub. Room service was well done too. However, the TV in our room had poor reception and although we had requested for room service to fix the problem (the staff didn't come instantly and so we went out and let the staff who came later to fix it). But having said that, the staff could not totally resolve the issue. Although the reception was slightly better, the TV still show "ghost and blurish" images! (after we returned a few hours later) And they also install electric mosquito traps on the window (and even on the lamp of the writing desk) and if you are not careful, you will get "electrocuted". Although the effect was minimal, you won't feel comfortable. There's a small label on the window stating the mosquito trap but I believe very few people would have noticed it but no label on the writing desk. Breakfast wise, the spread was large, with local and international cuisines but there's "hits and misses" too in terms of the food and quality. But the servers, mostly young boys and girls who may be doing their holiday jobs, were not up to speed to clear the used plates and were either playing with their phones or idling. Location wise, as mentioned, it's way out of the city, and you will need to take Didi/Taxi to get there (which we did) or to the shopping malls which are about 6~8km away. Although nearby there are some eateries and convenience store, they do not offer much choices. Overall, the stay was satisfactory but some of the areas as highlighted above can be improved upon.

Moins

“Shoddy maintenance”

Stayed 3 nights, staff very helpful and hotel impressive but on second day maintenance issues in room and most were attendant to. But major one was thermostat control not working. Their solution was to move me to another room rather than fix it. It then becomes someone else’s problem.

“Check out service needs improvement ”

I have stayed at this property a few times as it is fairly close to TJU where I have business. I would have given it a 5 star review except it took 30 minutes to check out and resulted in me being late for my meeting. This was not the first time and I lodged a complaint with front desk manager Yuan… Plus

I have stayed at this property a few times as it is fairly close to TJU where I have business. I would have given it a 5 star review except it took 30 minutes to check out and resulted in me being late for my meeting. This was not the first time and I lodged a complaint with front desk manager Yuan who promised to be better next time (will see). Otherwise good gym and pool and excellent breakfast.

Moins