“Excellent and friendly service!”

We enjoyed our stay at the Stonebridge Inn! It was very warm and cozy. The staff members were friendly in welcoming us and orienting us to the area. They answered all our questions and made our stay more pleasant. This is a wonderful place to stay and an affordable hotel with a short commute to A... lisää

We enjoyed our stay at the Stonebridge Inn! It was very warm and cozy. The staff members were friendly in welcoming us and orienting us to the area. They answered all our questions and made our stay more pleasant. This is a wonderful place to stay and an affordable hotel with a short commute to Aspen.

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“Perfect location”

The Hotel was located near the sky cab and Village Lift. The Bus Stop was located in front of the hotel and was really convenient. Village Mall is like 3-5 min walk uphill. The Hotel was clean and exactly what was descibed. Staff helpful and friendly.

“Christmas trip was a disappointment due to lack of services”

We have been going to Stonebridge for years. This trip was a disappointment and it won’t be our first choice in Snowmass due to the service and restaurant quality. Prepayment/conflicting policy: A month before our stay, our credit card was charged for the full stay (30 days prior) to our arriv... lisää

We have been going to Stonebridge for years. This trip was a disappointment and it won’t be our first choice in Snowmass due to the service and restaurant quality. Prepayment/conflicting policy: A month before our stay, our credit card was charged for the full stay (30 days prior) to our arrival. I called about this and they said check the rules in email and were very nasty. We never prepaid fully before. This could be a Hyatt change. The email did not state this rule. In fact, it has a completely different policy than the website. Extremely disorganized communication. Hyatt: The hotel has had zero improvements post COVID. We thought maybe with new investors we would see enhancements Wrong assumption. Arrival: We had to wait for a room at checkin even though there weren’t many people staying. We unloaded our luggage and it was self serve. Room cleaning: The room was only cleaned one time the entire week. We requested every other day. We couldn’t even get towels or trash bags. We had two coffee kcups for a week. Front desk: We requested towels and they could not provide them so we bathed over at the gym/spa complex. The staff couldn’t provide change for the washer and dryers to do laundry. I went down 6 times over 15 hours. Restaurant: The restaurant used to feature a great breakfast and chef inspired meals. This is no more. It is rarely open in the morning and no breakfast bar. The dinner options were basically “bar” food quality at best. Service is overall poor. Dinner took over 2 hours and the restaurant wasn’t crowded. They sneak an automatic tip service charge on the check for non large party and then give percentages to add more tip. Shuttle: This is the best service. The drivers are quick and communicate well. Spa: The hot tub is large and nice. It is one of the better features vs other hotels in the area.

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