“Perfect spot”

Here I have the lean touch - WIFI and the treadmill, just what this guy needs. 8 minutes drive time to my work, restaurants nearby. Friendly staff and got exactly what I needed when I asked for the first floor near the fitness center.

“Good, Except for One Thing”

We stayed here once before 6 or 7 years ago and the rooms have had a nice update since. Mattresses are very comfortable. However, there is one BIG problem: right over the bed is a smoke detector. Every second or so, it flashes a bright green LED. Then once or twice a minute, two of these lights c... lisää

We stayed here once before 6 or 7 years ago and the rooms have had a nice update since. Mattresses are very comfortable. However, there is one BIG problem: right over the bed is a smoke detector. Every second or so, it flashes a bright green LED. Then once or twice a minute, two of these lights come on and stay on for about two seconds. You will see these lights All. Night. Long. We encountered this same problem in a different IHG property once and they were able to contact the alarm vendor to get this remedied. I hope this Candlewood can do the same, because I can't stay here again otherwise.

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“People Skills Seriously Lacking”

GM, Stacey, told us she would honor our Rewards reservations through the weekend (vs just Thursday) but once we were settled in our room we received 2 emails canceling a reservation & rebooking one night. We went to front desk & Stacey claimed she didn't reserve 2 nights for us but only 1. She cl... lisää

GM, Stacey, told us she would honor our Rewards reservations through the weekend (vs just Thursday) but once we were settled in our room we received 2 emails canceling a reservation & rebooking one night. We went to front desk & Stacey claimed she didn't reserve 2 nights for us but only 1. She claimed she did not have the ability to override Rewards for more than 1 night at a time. We reminded her that we stated our plane took off on Sunday & she said to go ahead & cancel our Germantown reservations for the weekend, which we did. This hotel is closest to my sick mother in a Port Washington nursing home so location is very important. We went back & forth & Stacey said she would discuss it with the owner & told us he said no, although the next morning the owner told us otherwise. We called the Germantown Holiday Inn Express & our reservation was no longer available. We missed a Friday night event because of the time spent with IHG trying to get help. IHG said it's up to GM. Many lies. In summary, both owner & IHG left us reserving a room for one more night up to Stacey. On Saturday when we checked one more time with front desk if they would honor our Saturday night stay because we didn't do anything wrong & they should accommodate us because they made a mistake that affects us & they said no, we made the errors even though the 2 of us witnessed the same thing. Then they said they were full even though online it stated there was availability. Unbelievably frustrating & we are chalking it up to the GM is a 'right fighter' regardless of the truth. The hotel was very comfortable & clean & we would stay here again but the lack of care & respect for us or where we were going to stay on Saturday night was unforgivable.

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