“Amazing Stay”

I checked out from Room #27XX, and my stay was truly amazing. I was upgraded to an Executive Suite for 6 days and 5 nights, which made the experience even more special. I would like to express my sincere appreciation to the Reservations team, especially Plus, who assisted with my booking and helped… Más

I checked out from Room #27XX, and my stay was truly amazing. I was upgraded to an Executive Suite for 6 days and 5 nights, which made the experience even more special. I would like to express my sincere appreciation to the Reservations team, especially Plus, who assisted with my booking and helped resolve an issue with my parcels prior to check-in. At the reception, Kerry was exceptionally kind, and the check-in process was fast and smooth. I would also like to thank the reception team members David and Freya (if I’m not mistaken, on duty on 3 February during the noon shift). They were very thoughtful and kindly extended my late check-out until 6:00 pm after learning that I was unwell. My thanks also go to the concierge, Garry, who assisted with my parcels and helped me place in-room dining orders when I was unable to scan the QR code in the room. Lastly, I would like to express my heartfelt thanks to the housekeeping staff, Heroine and Madam Dora, for keeping the room spotless. The small handwritten note she left truly touched me. Thank you to the entire team at Kempinski Chongqing. You are all amazing.

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“Great stay with very helpful Concierge staff”

I had a very pleasant stay at Kempinski Chongqing. The concierge staff were especially helpful - assisted us with our packages and returns, communicated with Merchants in Chinese, which made things so much easier. I believe the gentleman’s name was Songu (or similar, 100% name starts from S). Thank… Más

I had a very pleasant stay at Kempinski Chongqing. The concierge staff were especially helpful - assisted us with our packages and returns, communicated with Merchants in Chinese, which made things so much easier. I believe the gentleman’s name was Songu (or similar, 100% name starts from S). Thank you for that! Excellent service.

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“Fabulous, personable, friendly & helpful staff, with wonderful restaurants for both Chinese and Western food!”

My partner had a medical emergency when we first arrived in Chongqing, and I have nothing but praise for the warmth and concern they showed us! All the staff were very friendly and helpful! In particular the operations manager Hurris was particularly attentive and personable! Any problems, of which… Más

My partner had a medical emergency when we first arrived in Chongqing, and I have nothing but praise for the warmth and concern they showed us! All the staff were very friendly and helpful! In particular the operations manager Hurris was particularly attentive and personable! Any problems, of which we only had a couple, he fixed in a short space of time! Our housekeeper Dora Pu was friendly, efficient and helpful, as were the front desk staff and the restaurant staff and managers in both the Brew House and the Elements Dining Room! Highly recommended!

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“Reliable and assuring”

Location convenient for taxi/ride-hailing. About 20 small restaurants including a luckin coffee n kfc at walking distance. Very clean but shower floor tends to pool water near the door. Fluffy bathrobes, plenty of storage, glassware and good desk lamp. But odd light system requiring patience to c… Más

Location convenient for taxi/ride-hailing. About 20 small restaurants including a luckin coffee n kfc at walking distance. Very clean but shower floor tends to pool water near the door. Fluffy bathrobes, plenty of storage, glassware and good desk lamp. But odd light system requiring patience to click through to the setting desired. Room. Service on wechat mini program keeps defaulting ro ads. Good sized gym and pool, but sauna,steam room and plunge pool on low energy saving mode. Staff were polite and helpful. Food at the German bistro was good despite low season.

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