“Loved our stay at Hotel Puerta de Toledo!”

We enjoyed our stay at Hotel Puerta de Toledo very much. The hotel itself is very nice, rooms are clean and comfortable. Location of the hotel is also very good. It will be my first choice next time I go to Madrid.

“Comfortable hotel in a central location”

We stayed at Puerta de Toledo for three nights. Service at the front desk was always very pleasant and helpful. Queen bed in the double room was comfortable and the buffet breakfast offered many choices. There is a bar and small dining area beside the lobby and we had a light meal between 21h30... more

We stayed at Puerta de Toledo for three nights. Service at the front desk was always very pleasant and helpful. Queen bed in the double room was comfortable and the buffet breakfast offered many choices. There is a bar and small dining area beside the lobby and we had a light meal between 21h30 and 22h00. Our first choice for the pasta option was not available as it was already quite late. However the available lasagna bolognese was tasty. The staff were quite busy and not particularly attentive to who had ordered what dishes. Our main issue with the room was not having autonomy over the temperature in the room which was set at 22C. It was possible to increase the temperature but not lower it. Fortunately, we could open the window for some fresh air circulation at nighttime. There was a shower with a large showerhead (no tub). Overall we enjoyed our stay and would not hesitate to return. The hotel is about an 18 minute walk to Plaza Mayor.

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“Breakfast”

The hotel and staff are wonderful, the bedrooms perfect for a few nights stay, clean and comfortable, but my only complaint is breakfast, it’s plentiful and well laid out, but it’s bland, the scrambled eggs so rubbery and tasteless I noticed as soon as they replemished the old eggs stayed in the ... more

The hotel and staff are wonderful, the bedrooms perfect for a few nights stay, clean and comfortable, but my only complaint is breakfast, it’s plentiful and well laid out, but it’s bland, the scrambled eggs so rubbery and tasteless I noticed as soon as they replemished the old eggs stayed in the same metal container and scraped into the new…yuk…I am a fussy eater and found it hard to find anything that wasn’t bland and tasteless..I would not recommend due to the poor quality of breakfast.

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“Great location, but poor internal sound proofing”

This hotel was booked for me through one of the universities so I could attend a work meeting. The location is great - not only right by the Puerta de Toledo, but also a short walk to other places of interest. And a Metro stop, as well. Staff were very good - check-in was friendly and efficient. ... more

This hotel was booked for me through one of the universities so I could attend a work meeting. The location is great - not only right by the Puerta de Toledo, but also a short walk to other places of interest. And a Metro stop, as well. Staff were very good - check-in was friendly and efficient. The hotel has clearly been refurbished recently and looks quite modern. My room was on the 7th (top) floor. The room was fine, except that the only window is a skylight - not to my liking but I was only there for a short stay. Comfortable bed, bathroom fine - great shower with good hot water. My biggest gripe, and hence only 3 stars, is the poor sound insulation. Unfortunately, the door to the room offers absolutely no sound insulation from the corridor - every footstep can be heard, as well as doors opening and closing. Other guests weren't noisy but it felt like I was on the corridor rather than in my room. Similarly, the sound from the neighbouring bathroom was very obviously audible - to a level that what I heard was rather more than I cared to discover about other guests' digestive processes (and I'm sure their feeling may have been similar...). This is really a big minus for me - even if earplugs firmly in both ears, there was still more noise than I've encountered elsewhere. Perhaps it was the fact that this was on the top floor and other rooms are less bad, but this does put me off from returning, despite all the other positive aspects.

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