“Customer is king”

I can only recommend the hotel. The building and furniture is old but still very well conserved. You can feel it has been built with great care. All areas are extremely clean. Courtesy and professionalism of the entire staff. Very good breakfast.

“Friendly Hotel in the Trulli Town of Alberobello”

This was one of the friendliest hotels we stayed in during our 10 day tour of Southern Italy. Only a 10 minute walk from the historic downtown with all of the trulli buildings, this hotel was clean and convenient. My room was decorated in blue tones and was a decent size. The front desk staff ... more

This was one of the friendliest hotels we stayed in during our 10 day tour of Southern Italy. Only a 10 minute walk from the historic downtown with all of the trulli buildings, this hotel was clean and convenient. My room was decorated in blue tones and was a decent size. The front desk staff would make coffee anytime you asked. There was a slightly bossy person overseeing breakfast each morning, and he would only let you sit down during your allotted time. This hotel, however, did serve scrambled eggs and bacon, which was very nice.

less

“Average Accommodation”

Rooms were clean and good security. However, it shouldn't be 4 stars because there were no coffee & tea facilities, no slippers, no robes in the room and you get the basic amenities (bed sheets, soap, towels and free water bottles) though wifi was not too bad. They were happy to give us hot water... more

Rooms were clean and good security. However, it shouldn't be 4 stars because there were no coffee & tea facilities, no slippers, no robes in the room and you get the basic amenities (bed sheets, soap, towels and free water bottles) though wifi was not too bad. They were happy to give us hot water from their dining area and used our own tea bags. This reminded me of our stay up in Cinque Terre's Hotel Margherita (Monterosso) which was rated as 3-1/2 stars only. I must admit that they were short staffed but friendly and helpful except for one staff during breakfast in their dining area. I didn't get his name but he used the same light cream yellow short sleeves shirt and with eyeglasses on for the 2 mornings we were there. We noticed that he introduced himself to every table and offer their machine made coffees but when it came to us he just told us about the tea & percolated coffee on the table beside the fruit juices. We felt that we were discriminated of cafe style coffees. Also, he was not friendly at all and not smiling at people like us with different country origin. Well, he should not be on the hospitality industry if he has a problem with people of different races. So glad another staff member named Giuseppe came the next breakfast day and introduced himself to us offering us latte machiatto coffee to try. It was a lovely hot drink for breakfast. It does really make a difference if staff are friendly and smiling at you.

less