“Affordable, not far from the city centre”

Best Western New Century is a business hotel not-so-far from the Shanghai city centre. By metro it's convenient to travel and even by foot it's only few miles from the centre. Hotel itself is not very new and you can see that from the room and overall amenities. Service is what you expect in China,… more

Best Western New Century is a business hotel not-so-far from the Shanghai city centre. By metro it's convenient to travel and even by foot it's only few miles from the centre. Hotel itself is not very new and you can see that from the room and overall amenities. Service is what you expect in China, some english and no willigness to serve if you don't act like chinese and show you're the boss. Unfortunately this is not very familiar for many westeners. Breakfast is quite Asian but also western visitors will find something for them too. Toilet in the room got blocked, but this is more as rule than exception in China from my experience. Price could be lower for this hotel considering it needs really renovation. Internet in the room is through cable and is for a fee, 1 CNY/minute/max 100CNY/day.

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“Good location, nice breakfast, so so room: still a Bestwestern, for better or worse”

Book the hotel in the last seconds. It's now under the Bestwestern brand, which is supposed to be a high-end luxury 4 star hotel in Shanghai (BW also have a couple of 5 star hotels in China). The price is not bad but through a friend's company. Walk in price would be twice as much. The location … more

Book the hotel in the last seconds. It's now under the Bestwestern brand, which is supposed to be a high-end luxury 4 star hotel in Shanghai (BW also have a couple of 5 star hotels in China). The price is not bad but through a friend's company. Walk in price would be twice as much. The location is pretty good. It's located not right at the city center but 2-3 subway stops away. Itself is about 5 minutes walk to the Hailun Lu station for Line 4 & 10, a great advantage. Line 10 directly goes to the HongQiao airport. The lobby is grand, like many other 4+ star hotels in China. The elevators are fast and higher floors have dedicated ones. The rooms are of good size including a regular sized bathroom. The room is pretty quite and the curtains keep the room dark even in the afternoon. The room is relatively clean except for the carpet, which is typical for Chinese hotels. The breakfast is amazing. Definitely a 4+ star level buffet. The good part ends here, unfortunately. First, the internet is wired and cost 100 yuan/day, that's more than most US 5-star hotels rates. Secondly, the beds and bedding are the worse than any 3+ star hotel in US, at least those I stayed. Third: the gym opens at 10am and there's no pool. The service is okay and its staff speaks good English. It also have shuttles goes to the subway station and a few other places nearby (I didn't use it).

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“Super poor services”

We call before book the hotel online, ask room reservation if the price include the breakfast, they told us yes, when we checking in, the front desk also confirmed its included, tell us just show the key before breakfast. When we go for breakfast next day, they told us that breakfast is not inclu… more

We call before book the hotel online, ask room reservation if the price include the breakfast, they told us yes, when we checking in, the front desk also confirmed its included, tell us just show the key before breakfast. When we go for breakfast next day, they told us that breakfast is not included, we ask the front desk, they said our room do not included breakfast, we have to pay for that. they do not care what the customer say, money seems is the most important. they have plenty of reasons. Very poor service. Liar hotel. Is that the BEST WESTERN HOTEL management?

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