“Good location ”

Great hotel with access to Tram station literally outside front door. Good restaurants within walking distance. Staff very helpful especially front desk staff and breakfast staff. I would like to mention Alejandro who was always very cheerful and helpful. Great pool area but only open at certain ... more

Great hotel with access to Tram station literally outside front door. Good restaurants within walking distance. Staff very helpful especially front desk staff and breakfast staff. I would like to mention Alejandro who was always very cheerful and helpful. Great pool area but only open at certain times. Spacious, comfortable room.

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“Another good stay”

Second stay at this hotel. Stayed for 12 nights. Good AC hotel, above the average of the the AC hotels in Spain. Especially breakfast was very good. Transportation to downtown is convenient since tram stop in front of hotel. Also some nice restaurants in neighbourhood.

“Incorrect information from the receptionist on check in nearly cost us 100 Euro”

The check was ok,but more on that later. The room was dark and the lighting inadequate,one bedside light didn't work. Insufficient sockets to power all devices. Internet was poor, kept dropping out,and if it had been a business stay would have been hugely inconvenient/ expensive to remedy. The be... more

The check was ok,but more on that later. The room was dark and the lighting inadequate,one bedside light didn't work. Insufficient sockets to power all devices. Internet was poor, kept dropping out,and if it had been a business stay would have been hugely inconvenient/ expensive to remedy. The bed whilst comfortable was quite firm,there wasn't any pillow choice or any robes and slippers. It all felt a bit basic and dreary, fortunately we had plans and went straight out after dropping our bags. The bathroom was a bit dated although clean. Hot water was ok and towels adequate.Toiletries were basic and ok. The room had been set up it seemed for one guest with just one complimentary bottle of water. We didn't have breakfast it seemed overpriced when offered at check in. Back to the check in information which almost caused us a fine on the tram. We were informed that to use the tram you can pay either with cash or card on the tram and we particularly clarified this with the receptionist. So with this in mind we went to the already busy tram stop and got on. No problem although the tram driver didn't take the fare and just waved at us. On the return trip not the same,a ticket inspector moved down the tram in our direction and so we had our fare ready. Much to our shock and disbelief we weren't able to buy a ticket its not allowed rather we were about to be fined 50Euros each for not prepurchashing our tickets! We explained the situation etc and she got off the tram with us at our stop,( next stop) asked where we were going etc She then tok us to the ticket machine tucked behind the platform ( no signage)and demonstrated the narrative as to a fine. We were lucky she didn't fine us,but warned us of the risk of not buying a ticket prior to travel. There are many alternatives to this hotel we noticed the following morning in the day light all of a similar standard, whilst this is a Marriott it barely reaches their regular standards.

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“Stay was a three-star property, not four star (as promoted)”

Stayed in AC Murcia for a night, as we were in transit the next day. The hotel was adequate, but should be compared against other three-star options; if you are looking for a four-star location (as they state they offer) then you are better off somewhere else. The hotel was clean, but furnish... more

Stayed in AC Murcia for a night, as we were in transit the next day. The hotel was adequate, but should be compared against other three-star options; if you are looking for a four-star location (as they state they offer) then you are better off somewhere else. The hotel was clean, but furnishings and decor were worn. There was also an annoying smell that permeated the hallway on the fourth floor throughout our stay - thankfully, it was not really noticeable in the room. Breakfast, which was included in our rate, was the meekest of the 8-10 Marriott properties we stayed at during our trip. They seem to be doing the bare minimum to meet the brand flag standards. For a four-star location, you can easily do much better.

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