“100% Value for money”

On our arrival we were warmly welcomed and it felt genuine. Luca who was on reception was friendly and courteous. Our room was area and quiet. The bed was firm and not soft, the bathroom spotless and well worth the money.

“Overpriced and dissappointed”

We have stayed at this premier inn a few times and have never been as dissappointed as we were this visit, the pricing for 2 nights was over £300 ( for a budget hotel - extortianate) and the first room offered was on the ground floor as requested but the bathroom smelt of sewage, the receptionist … Mehr

We have stayed at this premier inn a few times and have never been as dissappointed as we were this visit, the pricing for 2 nights was over £300 ( for a budget hotel - extortianate) and the first room offered was on the ground floor as requested but the bathroom smelt of sewage, the receptionist mentioned this happens sometimes but we were offered an alternative room, which thankfully we only stayed 2 nights. We decided to have breakfast, but found that the continental offering was very poor, no bread, a couple of stale croissants, runny flavourless yogurt (not induvidual ) in a bowl and mixed fruit salad along with a few oranges and apples, only offering cold drinks of apple juice, and water. We also found that we had to wait for the hot food while the cook was outside having a vape break so the receptionist went to get him, we and fellow guests informed him that some other foodstuffs need replenishing on the continental, he obliged immediatly and accomadated with preparing any way we wanted our eggs. We know staff should take a break but breakfast service is only 7.30 till 10.30.

Weniger

“A manager in need of some Customer Service training”

We recognize Lana and Lucas, and the young gentleman at breakfast: they were friendly, and Lucas especially when he realized that my husband was walking with a stick, he immediately offered us a room with accessibility benefits at the ground floor. The manager of the hotel though, as well as the … Mehr

We recognize Lana and Lucas, and the young gentleman at breakfast: they were friendly, and Lucas especially when he realized that my husband was walking with a stick, he immediately offered us a room with accessibility benefits at the ground floor. The manager of the hotel though, as well as the lady helping him that lied on the availability of the room at 12H30 hence contradicting even her manager, require training in Customer Service. My husband stood there with his stick while for 10 minutes they tried to convince me that early check in fees were a company rule, and could we complain to Premier Inn, so that headoffice could hear the customers' opinion? We had just spent the previous night at Premier Inn in Maidstone, and ...what a difference in the welcome! Luckily meeting Lucas and Lana later in the day helped us to identify that this was not a staff issue.... this was a manager problem.

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