“Recommended!”

Amazing staff, service, amenities. Recommended. Reception was really warm and welcoming. As service - as only for Alexandre (Mensageiro), he will take care of you like as royals :-) I didn't have the time to visit the gym but restaurant was wow, and what a view!

“Wonderful hotel great service”

The Melia 21 is a great hotel - do get the level room with level lounge access! Evie Thais and Gefferson are exceptional hosts and cannot do enough to make you feel welcome! Evie in particular was wonderful supporting us with information and restaurant bookings, we really felt welcomed and suppo... Více

The Melia 21 is a great hotel - do get the level room with level lounge access! Evie Thais and Gefferson are exceptional hosts and cannot do enough to make you feel welcome! Evie in particular was wonderful supporting us with information and restaurant bookings, we really felt welcomed and supported by her she could not do enough to help us with making sure our trip was time well spent in Brasiliia Thanks to all 3 for a wonderful stay Karina and Kevin

Méně

“Excellent Service at front desk”

Ronald at the front desk was very helpful, as were the other staff, such as Bruno. Ronald went to the trouble of printing out my bill showing dollars, in addition to reales, which was very much appreciated. The desk was also very helpful when I needed to arrange a late checkout.

“Comfortable stay”

This is a very comfortable hotel. My room was large and well equipped, and included a huge bed. I had a nice view. There wasn't an iron or ironing board in the room, but they were quickly delivered when I requested them. It looks like the hotel rooms are being upgraded at the moment, with one of... Více

This is a very comfortable hotel. My room was large and well equipped, and included a huge bed. I had a nice view. There wasn't an iron or ironing board in the room, but they were quickly delivered when I requested them. It looks like the hotel rooms are being upgraded at the moment, with one of the floors being closed off - the work on this floor seems to take place only during the middle of the day so shouldn't bother most guests. I'm not sure if my room had already been upgraded, but it met modern standards for the numbers of power points, etc. Room service can be ordered via a website and is surprisingly modestly priced. The quality wasn't great though - all the options are pretty unexciting. The Norton restaurant in the hotel was a much better option for dinner, and the breakfast buffet served there was very good. The hotel's laundry service is also cheap, and ended up being almost free as I got a discount for becoming a member of the hotel's loyalty program when I checked in. There's also a self-service laundromat near the hotel. There's some room to improve noise proofing - I got a little bit of noise from the neighbouring room, and from trucks backing up outside the hotel at night. While the air conditioning is very effective and can be set to low temperatures it's also rather noisy. An annoyance is that bottles of water aren't provided, with the minibar having only some over-priced cans of water. There aren't any convenience stores near the hotel, though there are a pair of malls located nearby with supermarkets where you can buy cheap bottles of water. The staff at the front desk were very helpful and speak excellent English.

Méně