“Room Needs Comfortable Seating”

We arrived early to rest up and relax before an evening event and discovered there was no comfortable chair or loveseat as is typical in most hotel rooms, though with one king bed there was plenty of room for one or both. I called the front desk thinking maybe furniture had been removed and not r... Více

We arrived early to rest up and relax before an evening event and discovered there was no comfortable chair or loveseat as is typical in most hotel rooms, though with one king bed there was plenty of room for one or both. I called the front desk thinking maybe furniture had been removed and not replaced, and was told all of the rooms are like that. I don't think guests should have to sit in a bed in the daytime to read or watch TV. Also, the AC wouldn't stay on - Madison (who was great) came to check it out and the thermostat on the wall is apparently not hooked up to the wall unit, so it did work but has to be operated at the unit and she told us how to do it. The freezer in the fridge didn't work, and the pan underneath it was full of water that spilled all over when I opened it, not realizing this, to put our ice packs in (we were on the tail end of two weeks of travel so had a cooler with us); this was 4 pm and they were all still soft the next morning. The man at the front desk as we checked out early was very helpful in getting a pair of glasses we found in our backseat back to someone we'd given a ride to the evening before and didn't want to bother that early ourselves. Anyway, we book Hamptons because the brand seems to be consistent in terms of quality, amenities and maintenance.

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