“Cancelled at no cost”

This is a 5 star review based only on customer service as we didn’t stay. We had booked a 4 day break but due to flight changes due to covid19 it meant our plans had to be amended. I called the hotel to explain and despite having booked a non refundable stay they confirmed no charges would be made … Più

This is a 5 star review based only on customer service as we didn’t stay. We had booked a 4 day break but due to flight changes due to covid19 it meant our plans had to be amended. I called the hotel to explain and despite having booked a non refundable stay they confirmed no charges would be made and that is fantastic customer care. It also means on our next visit this will e our hotel of choice. Thank k you reservations department on your handling of a difficult situation.

Meno

“2nd Time”

I have stayed in this hotel in 2012 and in Dec 2019, review as below: Property - 4/5 Staff - 4/5 Food - 4/5 (If you like sea food) Location - 4/5 ( you have to walk or take tuk tuk for nearest mall) Pool - 5/5 ( Pool is on 20th floor)

“Good Hotel”

Good hotel with very good location. In the middle of Sukhumvit area and close to BTS Skytrain station. Rooms are big and with nice decoration. Some furniture a little bit old, but not so bad. This is very big hotel with hundred of rooms, and therefore sometimes is can be busy on breakfast.

“Under (needed) renovation but nice rooms”

Stayed there a couple of days as the location is great and so was the offered rate. I was informed they are under renovation but that did not really affect my stay, no noise in the room and breakfast at the lounge was still ok. A lot of staff are really great and going the extra length to help and … Più

Stayed there a couple of days as the location is great and so was the offered rate. I was informed they are under renovation but that did not really affect my stay, no noise in the room and breakfast at the lounge was still ok. A lot of staff are really great and going the extra length to help and assist you, but some are careless, not bothering to stop playing on their phones when you are around. The room I was in was spacious with a little separate sitting area, big bath, large window, comfortable bed and enough TV channels to stay informed, free water in the fridge etc… and the hotel has a front and back entrance depending where you come from. The location near Asok is perfect, an area I like, just minutes away from the sky train. The little bar outside is nice to enjoy a drink without too much traffic, and the barber shop in the gallery did the job! I will come back, and would like to see the finished renovated lobby which was not accessible yet.

Meno