“Value for money”

The above rating I gave is only for their superior rooms, not standard. I stayed in Kunming for 2 nights before transit to Lijiang. I decided to book this hotel as this is an Accor hotel, and the photo of the room looks decent and rate are low. However, the first night I stayed in their standard ro… Più

The above rating I gave is only for their superior rooms, not standard. I stayed in Kunming for 2 nights before transit to Lijiang. I decided to book this hotel as this is an Accor hotel, and the photo of the room looks decent and rate are low. However, the first night I stayed in their standard room, that was a horrible room, no air cond in the sub zero temperature at night, only warm water, low water pressure, towels are old and worn out, toilet roll just sufficient, the walls are wooden that noise and cigarette smells coming in from the other rooms. I am a frequent traveler, but as a conclusion, I have never stayed in such a bad hotel before. The next morning, I understand from my friend that it’s only the air cond not functioning in my room. With an additional RMB40, I changed to a non-smoking deluxe or superior room upstairs, the rooms are like 2 different hotels, room décor and facilities are a lot better, and room is bigger and warm until 5am (when they switch the air cond. off for the whole hotel), blanket is different and warm, shower are good and towels are rather new, completely up to the Accor standard. In view of the low cost, I would still recommend you this hotel, but make sure to stay in the superior.

Meno

“Economico, ma povero”

Siamo stati costretti a rimanere in questo hotel per un certo lavoro. Il prezzo era davvero conveniente, ma la qualità complessiva è di scarsa qualità. Non è un 4 stelle, 2 o 3 ripiani. Le camere che si affacciano sulla strada sono molto rumorose, perché le finestre non chiudevano bene (più di 1 c… Più

Siamo stati costretti a rimanere in questo hotel per un certo lavoro. Il prezzo era davvero conveniente, ma la qualità complessiva è di scarsa qualità. Non è un 4 stelle, 2 o 3 ripiani. Le camere che si affacciano sulla strada sono molto rumorose, perché le finestre non chiudevano bene (più di 1 cm apertura anche quando la finestra è chiusa). Ho chiesto di cambiare e mi è stata data un'altra, molto più tranquilla, ma con un forte odore di gabinetto. In bagno, ci sono alcuni tubi rotti. Internet ha smesso di funzionare. La colazione è solo uno stile Cinese, e molto poche scelte. Nessun bollitore per tè, succhi, né pane, ecc. Le camere sono abbastanza grandi, e anche se i mobili e la moquette è vecchia, sembra abbastanza pulita.

Meno

“Average Hotel”

I decided to stay in Mercure in Kunming because it was the only international hotel chain in town & thinking that the staff there would be able to speak & understand english well. I've stayed 3 nights there. The 1st night was just a walk in without any prior reservation made & they offer me RMB300n… Più

I decided to stay in Mercure in Kunming because it was the only international hotel chain in town & thinking that the staff there would be able to speak & understand english well. I've stayed 3 nights there. The 1st night was just a walk in without any prior reservation made & they offer me RMB300nett without breakfast in a Superior. Staff there have minimal english speaking beside the Duty Manager that speak basic english only. The Superior room was clean & cozy. A plate of fruit & juice was send to our room later. I've decided that i make a 2nd & 3rd night room reservation thru accorhotels.com. The cost of the online booking was RMB285.14nett per night without breakfast. So i book 2 nights where the 3rd night include breakfast which cost RMB40nett per person. In the morning we proceed to The Tulip Cafe to check the breakfast buffett which only cost RMB10nett per person. I was confuse that i was charge RMB40nett thru the internet. The staff there explain to me that they have 2 breakfast venue where The Tulip Cafe is normally for Group breakfast which is RMB10nett & the Club breakfast for individual traveller on the club floor is RMB30nett. They have no idea why i was paying RMB40nett thru the internet. I decided to try the RMB10nett breakfast & found out the food selection was very minimal. The buffett only consist some 7 item include fruits & the staff is rude & we have to settle by cash for the breakfast. No wonder it cost RMB10nett. I check out after the breakfast & come back on my last days of my trip for the 2 nights stay. Upon arrival for my 2nd & 3rd stay the Reception can't find my reservation & took a while for them to find my booking. They claims that the payment was not received for my booking & insist me to settle my payment by cash whereby i've received a confirmation thru email on the booking which i've settle by credit card. Can't argue more i pay the rooms by cash + deposit. Lucky me i don't have to proceed to settle the RMB40nett breakfast & decided not to include breakfast. When we take a look at breakfast on the club floor the staff there was still napping & the buffett only consist 10 item. It's better to eat outside the hotel....... Later the day the Duty Manager call up & say the rooms payment for the 3rd night have been found which include the breakfast but for the 2nd night none. Funny it sound they refund the balance cash to me upon check out. Extra RMB cash for me to bring home on my last day....

Meno