“Courtyard masquerading as a Delta”

Staff was wonderful (special thanks to Carly Xu). However bonvoy elite offerings are lacking. There is no lounge or breakfast for elite members provided. There is a pantry with snacks available and this is considered an approved alternative by Marriott -- which is pretty disappointing. The F&B cred… Più

Staff was wonderful (special thanks to Carly Xu). However bonvoy elite offerings are lacking. There is no lounge or breakfast for elite members provided. There is a pantry with snacks available and this is considered an approved alternative by Marriott -- which is pretty disappointing. The F&B credit can only be used for breakfast as the restaurant is actually a Boston pizza. The BP can't charge to your room so be sure to bring a wallet for lunch or dinner. The room was fine, but honestly why not just stay at a courtyard if none of the full service elements a delta is supposed to have are actually available. I might be back but only because the staff were always smiling and friendly. Management needs to rethink their giving bare minimum to elite guests. Also bill included two separate tourism marketing fees 3% and 4% + hst. I know this has become a more common practice but they should be disclosed upon check-in and waived upon request.

Meno

“Unimpressed”

The staff were amazing - very helpful and kind. I was unimpressed by the "newly renovated" rooms - while the lobby was lovely, the rooms were not. Our family of 3 which included a baby had to switch rooms after finding that our bathroom was not properly cleaned (there was a LOT of dirt behind the d… Più

The staff were amazing - very helpful and kind. I was unimpressed by the "newly renovated" rooms - while the lobby was lovely, the rooms were not. Our family of 3 which included a baby had to switch rooms after finding that our bathroom was not properly cleaned (there was a LOT of dirt behind the door that looked like it was there for years) and a big stain on the carpet in the corner of the room (not great when we wanted to put the baby in his chair on the floor). These two things were enough to turn me off and want to ask for a new room. Our second seemed to be cleaner but we encountered a wet spot on the carpet that never seemed to go away. Maybe my expectations were too high for this newly renovated property? We've stayed at the Marriott location in Downtown Markham and had a much better experience. I don't see us staying here again.

Meno