“Conference > Room Booking Error > Wonderful Experience”

Opal Grand Oceanfront Resort & Spa, I would like to share my appreciation for Shara-Lee during my recent arrival this past Wednesday, February 7th. In the event for registering for a conference, I completely spaced on making a room reservation. Finding this error on the day I arrived was a surprise… Più

Opal Grand Oceanfront Resort & Spa, I would like to share my appreciation for Shara-Lee during my recent arrival this past Wednesday, February 7th. In the event for registering for a conference, I completely spaced on making a room reservation. Finding this error on the day I arrived was a surprise. Shara-Lee remained understanding and calm during the issue. She checked the other Opal location to confirm I didn’t register. Once she discovered that I did not have a room, she offered me water and informed me she would take this matter up with management, and if I could wait in the lobby area. To make a long story short, Shara-Lee identified the issue, discussed solutions with her management team, and found a solution. They found me a room and, better yet, secured the conference rate for my visit. Now, that is a double save for my forgetfulness. The Opal Collection has a particular gem associate in Shara-Lee, who understands that travel has many obstacles, and she understands how to evaluate each situation and create solutions to the best of her abilities and resources. Shara-Lee, thank you for your grit and persistence. Opal Management, thank you for empowering your associates to address guest issues promptly. All the associates were kind and a pleasure to interact with during the entire stay. I am a return guest of the Opal Collection. Y’all made my conference attendance a success when the initial arrival seemed glim. Have a tremendous 2024, Shara-Lee, and all at the Opal Collection. Best regards, -Corey

Meno

“Another Great Trip”

The best location! We just returned from our 4th stay at the Opal Grand in Delray Beach. The location is great, you can walk everywhere! The staff at the Opal are always friendly and eager to help. The Drift restaurant has delicious food and we love the atmosphere. The new rooftop bar is a gre… Più

The best location! We just returned from our 4th stay at the Opal Grand in Delray Beach. The location is great, you can walk everywhere! The staff at the Opal are always friendly and eager to help. The Drift restaurant has delicious food and we love the atmosphere. The new rooftop bar is a great addition, the appetizers and drinks were delicious. We loved the pool and the beach. Shout out to Ashleigh and Dave at the pool bar, they were so attentive! We usually get an ocean view room, this time we booked a junior suite and it was fine. We can not wait to return!

Meno

“Over & Above My Expectations”

Happy & grateful. While visiting from New Jersey I enjoyed a drink at The Drift Bar and somehow unknowingly lost my phone there. Upon returning to New Jersey I located my phone with the find my phone app. I immediately called the hotel. Shannon the food & beverage manager and Bing and her team in… Più

Happy & grateful. While visiting from New Jersey I enjoyed a drink at The Drift Bar and somehow unknowingly lost my phone there. Upon returning to New Jersey I located my phone with the find my phone app. I immediately called the hotel. Shannon the food & beverage manager and Bing and her team in guest services went over and above their duties to help locate and return my phone to me for which I am very grateful. The staff at The Opal demonstrated they are honest, friendly & helpful to their guests exceeding expectations.

Meno