“front-desk service not very good, 5th floor pantry is nice”

When I travel to Green Bay for Packers games I usually stay at the Fairfield Inn & Suites nearby this hotel. However, the Fairfield Inn switched to a Comfort Inn. As a platinum-level Marriott member, I did not want to stay at a Comfort Inn. So, I ended up at this Marriott hotel. Interestingly, t… Plus

When I travel to Green Bay for Packers games I usually stay at the Fairfield Inn & Suites nearby this hotel. However, the Fairfield Inn switched to a Comfort Inn. As a platinum-level Marriott member, I did not want to stay at a Comfort Inn. So, I ended up at this Marriott hotel. Interestingly, this facility is located on Ramada Way, but none of the hotels on this street are the Ramadas. First impressions are important. I checked in on a Friday night in Sept. around 10 p.m. The young lady working at reception was so incompetent that I thought I was watching a movie, that someone was going to pop out behind a screen and say "surprise!" She repeated some questions to me twice, even though I had answered them already. When I asked her about the hotel, she was clueless. I asked her about the possibility of getting a complimentary upgrade due to my Marriott status. She seemed perplexed. She also had difficulty figuring out what my room rate was, even though I had booked it online with a fixed rate. Not a pleasant way to start your stay. This hotel is otherwise OK. My room was fairly large and clean. There was a refrigerator, but no microwave. They offer recycling facilities in the hallways, not in the rooms. There is a swimming pool with a water slide and a workout room. Due to my being platinum, I was able to access the fifth floor pantry. They had an assortment of snacks, some of them healthy. I was pleasantly surprised. This is available 24 hours a day. Unlike the Fairfield Inn & Suites (which used to exist nearby), this hotel does not offer breakfast included in the room rate, so the pantry was a pretty good substitute. There is a restaurant on the premises, Urban 80, but I did not try it during my stay.

Moins

“Hotel is fine - but these two issues tainted the experience for us”

Pretty disappointing overall for us. The hotel is clean and nice - perfectly fine for most travelers, I assume. Our issues were specific to our family, but they could impact other travelers with kids, so I will document them here. We booked this as a stopover on our way up to the U.P. Our prior v… Plus

Pretty disappointing overall for us. The hotel is clean and nice - perfectly fine for most travelers, I assume. Our issues were specific to our family, but they could impact other travelers with kids, so I will document them here. We booked this as a stopover on our way up to the U.P. Our prior visit was great - the kids loved the water slide and the suite was very comfortable for our family. Early in the day, we were informed that our suite was not available any longer and that we'd be put into a regular room. That's fine, but less than ideal for a good night's sleep after a long day of driving. I'm sure there was a good reason for the suite not being available - and I assume it was beyond the hotel's control. 10,000 points were offered - but would have preferred breakfast (not offered). Probably more disappointing was that the slide was not open. I know this seems trivial, but our kids were super excited about it all day - it was the main reason we were staying at this hotel. So, to be informed that the slide is only open on weekends was disappointing to say the least - especially since we only found out about it after we waited for the pool to open and finally asked about why the slide was locked off. Again, I know this seems like a small thing - but after the loss of the suite and the build up of "the slide" - and waiting a few extra hours to get into the pool - it was pretty disappointing. If the slide not being open is advertised on the booking site, we certainly didn't see it, and the desk didn't mention it - even as we were asking about when the pool opened, etc. BTW, the reason it wasn't open was because of no lifeguard available. I'm not sure why one is needed for a small indoor slide, but I'm sure there is a good (e.g., legal) reason for it. OK, enough slide talk. Overall, the hotel is "fine" - clean, efficient, etc. But these two things were disappointing for us.

Moins