“Bel hôtel”

Hôtel très propre, à taille "humaine" (peu de chambres) donc très appréciable surtout en famille, belle piscine, petit-déjeuner varié, personnel à l'écoute, disponible et très sympathique. Agréable séjour.

“Très sympa”

Le personnel du Prince Hotel Franklyn était sympathique et serviable, il y avait tout ce dont nous avions besoin et l'hôtel en lui-même était propre, moderne et calme. Le petit déjeuner était disposée à nous attendre quand nous nous sommes levés et c'était délicieux. Santa Maria est une belle régio… Plus

Le personnel du Prince Hotel Franklyn était sympathique et serviable, il y avait tout ce dont nous avions besoin et l'hôtel en lui-même était propre, moderne et calme. Le petit déjeuner était disposée à nous attendre quand nous nous sommes levés et c'était délicieux. Santa Maria est une belle région à visiter, il faisait encore chaud au mois d'octobre et il n'y a pas de touristes, donc très calme.

Moins

“Pool wasn’t open!”

We booked this hotel solely because it had a pool so arriving to the hotel to be told the pool isn’t in use was massively disappointing. It was green. They said it was due to the storms and they wouldn’t be cleaning it until they were due no more storms but considering we were about 1 couple of may… Plus

We booked this hotel solely because it had a pool so arriving to the hotel to be told the pool isn’t in use was massively disappointing. It was green. They said it was due to the storms and they wouldn’t be cleaning it until they were due no more storms but considering we were about 1 couple of maybes 3 others staying at the hotel until June 1st it felt a bit convenient that the pool started to be cleaned and the pool bar opened on June 1st when all of the other guests started arriving for “holiday season” (the day before we left). I understand pools aren’t used during the colder months but I’d have preferred to have had previous knowledge of this because I’d have chosen somewhere with a usable pool. They also provided us with the remote for the AC in the room and then took it back the next day which wasn’t great. The positives about this hotel is that the rooms were modern and clean, we had a balcony (nice view of the green pool) and it was in a great location. The road leading to it is a bit sketchy but felt safe walking it every day and evening. It’s a 5-10 minute walk from a lovely beach with gorgeous sand, where you can rent a couple of beds and a parasol for the day and a great beach bar which is cheap and serves good food. The hotel is a short journey from the centre of the town. Food wasn’t great at breakfast but not sure if that’s cause there weren’t many guests until June 1st.. but all staff were kind and helpful. Maids cleaned our room every day (even when we put the Do Not Disturb sign on the door???) Overall it was a nice stay due to the location and how nice our room was, but was massively let down by the pool situation. I’m pleased we didn’t bring our children for that reason.

Moins