“Very nice”

I've been there with family. Very nice ambient, the room is a bit email for 4 people, excelent food and pools in nearby hotel Vita is also great. They news renovation thou but overall I highly recommend it.

“Nice relaxing stay in Dobrna”

I enjoyed my time here. The location and park itself is beautiful, the staff were friendly and helpful, and the facilities were good - I just wished I could have stayed longer and been able to make more use of them.

“Very pleasant stay”

Hotel rooms were clean and big, although beds were a bit uncomfortable. A television was old but we didn't use it. Food was good. Pool at Hotel Vita was small but clean and it was not too crowded. I would recommend it to families with small children or elderly people or for not to demanding persons… Plus

Hotel rooms were clean and big, although beds were a bit uncomfortable. A television was old but we didn't use it. Food was good. Pool at Hotel Vita was small but clean and it was not too crowded. I would recommend it to families with small children or elderly people or for not to demanding persons as this Hotel and Hotel Vita are not top quality hotels.

Moins

“Mixed feelings TBH...”

We came back home last night from Therme Dobrna, and I will do my best to be positive as much as I can, but I will be real as well. My wife and me spent two nights in Hotel Park, we booked our stay via agency that made us belive it's a 4* establishment, but it turned out different in a bad way. I p… Plus

We came back home last night from Therme Dobrna, and I will do my best to be positive as much as I can, but I will be real as well. My wife and me spent two nights in Hotel Park, we booked our stay via agency that made us belive it's a 4* establishment, but it turned out different in a bad way. I personaly work in one of 5* hotels that is a part of Marriott group in my hometown, so I clearly know how should a 4* hotel function on the level they present themself on internet. CHECK IN: We arrived infront of Hotel Park around 11:45 am, and we got a huge suprise when we entered inside of Hotel Park. there were no lights on in the hallway and there was noone there exept the cleaning lady who does not speak a word of any other language exept slovenian but she did her best to explain to us that check in is done in Hotel Vita, that is a 5 min walk away from Hotel Park because Hotel Park reception works from 8am till 11am just to do a check out... so my wife and me had to drag all our luggage down back to Hotel Vita (motherboard hotel) in order to check in, we got no smile from the gentelman that works on the reception desk, we were handed with some all inclusive bracelets for swimming pool, keycard for the room and were told that our room will be ready at 1pm, so we can go and buy ourself a coffe in their restaurant while we wait... and that was it. At 1pm the room was ready, so we dragged our luggage by ourself back to hotel Park (no help was offered by any of the staff), we came to our room and there was another suprise for us. ROOM: Our room 302 was obviously cleaned in a "hurry", but let's say that it was clean if you ignore used bathroom accessories as two half used rolls of toilet paper and one on the side that was not used,1/4 of shower gel filled in the bottle inside of shower cabin,1/2 of soap in the bottle next to the sink with not a single extra item inside of the bathroom,but we had our own so it was a no big deal, yeah it was clean I can't argue with that fact, but details like that are kinda annoying. Positive thing is that they really respect DO NOT DISTURBE on the door, but I belive that is because there is noone of the staff in hotel after the rooms are cleaned in the morning and that goes through whole day, exept two ladies who serve dinner, not to mention that the double bed was two single beds put together with atleast 8cm gap in the middle so my wife and me slept in a single bed room and that is a fact. WIFI: This was the worst internet connection that I have ever saw in my life, there is no signal in 90% of time in any way, shape or form... network breaks every once in a while and 25% of signal is what they call a WIFI, that is not good at all. SWIMMING POOL AND OTHER FACILITIES: We got what we expected to be honest in that section, nice therme experience with a chill out souse, low grade Whirpool but it was nice, and staff on the pool was really nice and kind... specialy the lifeguard, a young lad who said hello to each and every single person that were there atm. Lady on the enterance was also very kind and helpful, we did not go to sauna or other things so I can't comment those things. FOOD AND SERVICE IN A HOTEL PARK + >>HOTEL VITA (where everything important is located)<<... HOTEL PARK: breakfast & dinner are made of cheapest ingredients, cooked and served like it's made in some public kitchen, it was a big letdown. HOTEL VITA: the a la carte offer is a basic low level mass produce like in a any low level hotel wich is very sad for a "4* star hotel", absolut tourist fraud foodwise, and servicewise I hate to say this, but it was slow, clearly unmotivated, by waiting staff who are clearly working there without any training in basics of catering or hospitality, nor they are professional in any aspect of what they do, and how they do it. It is a lottery to get a fiscalized account for their services if you pay in cash (Davidoff restaurant and bar) so we decided to pay with card, because when I see a waiter to put a money in his pocket instead of his wallet after he collects the money, i'ts clear what is going on over there... they are stealing. I'm very simple with my draft beer for drink, but my wife had the same smoothie two nights in a row and it was like every time she got the different one, but we don't like to complain so we said nothing, and tbh we had noone to turn to anyway lol. OTHER: environment and nature are beautiful, local people that we met there who are not connected with hotel are very hospitable and kind... Dinner in the POD KASTANJAMI restaurant had great food and service, in a simple and honest way. Dobrna is beautiful, but service is very bad, location like Therme Dobrna deserve better staff & management for sure, but it's a beautiful nature everything else is average in best case.

Moins