“wide hotel area with a wide pool”

this hotel have a poor lobby area. it looks dark and old. but don't worry, after you go in to the room, their are more clean and bright. the room itself is spacious, with a bathtub bathrom. a balcony heading to the pool at front of every room is a plus. i like the pool. its big, but it's dark at n… Plus

this hotel have a poor lobby area. it looks dark and old. but don't worry, after you go in to the room, their are more clean and bright. the room itself is spacious, with a bathtub bathrom. a balcony heading to the pool at front of every room is a plus. i like the pool. its big, but it's dark at night, so kind of scary swimming at night. my room 201 have a broken shower, and the house keeping can not fix it (i disappoint with this one) location itself actually is in the city center of denpasar. but its kind of hard to get anywhere from this hotel by foot. Happy with: 1. Room clean and wide 2. Bath tub and strong hot/cold water 3. tv channel complete 4. Swimming pool and park 5. nice balcony Need to impove: 1. add more lights around the pool 2. put wi-fi 3. renovate the lobby area (too ancient) 4. small tv (CRT 14")

Moins

“Misled and not happy!”

I book all of my accommodation through Agoda. I searched for a reasonably priced hotel to stay with a friend (separate rooms) for two nights in Sanur, Bali. We wanted to be in the heart of Sanur and within walking distance of anything that was worth seeing. We like to walk. Agoda listed this ho… Plus

I book all of my accommodation through Agoda. I searched for a reasonably priced hotel to stay with a friend (separate rooms) for two nights in Sanur, Bali. We wanted to be in the heart of Sanur and within walking distance of anything that was worth seeing. We like to walk. Agoda listed this hotel, the Oranjje as Jl. Hayam Wuruk No200, Sanur. Perfect! so we made the booking. On the way to the hotel our driver said "Sanur?? This is not Sanur this Denpasar!". As it turned out the driver was correct. The hotel is not in SANUR AS LISTED BY AGODA. It is in Renon, a suburb of Denpasar and a 15 minute taxi drive from Sanur. We were hijacked with false and misleading information. I still have and will keep the AGODA receipt for payment showing this hotel as "Sanur". Either the hotel or Agoda cheated on this booking and my friend and I are not the least bit happy. When we arrived at the hotel things got worse. They had out booking but could not provide the rooms!!!! They offered to send us to yet another hotel a further kilometer away! Oh it's getting better. After a heated discussion with my travel partner, the conceirge agreed to find us two rooms as had been booked several months before. Let me say this in defence of the hotel. I do not know who stuffed up. The address was clearly wrong and the booking was messed up. Apart from that, the hotel, its staff, facilities, pool, etc are very nice. If you are looking for a nice, not too expensive place to stay in the middle of nowhere in Denpasar, this will be perfect for you. Oh! I forgot to add that there are no shops, 24/7 or anything else within coooeeee of the place so if you need anything, you will need a taxi to get you there. It is really isolated. Good luck to you if you stay there! Shame on AGODA for misrepresenting the location.

Moins