“Nice Quiet”

Extermely nice place, very friendly staff and very good room, actually more like small apartmenst, ours had livingroom with kitchen, bathroom and bedroom. The scenery is stunning. Only minus is that you should not expect to be able to dine at the hotel. The restaurant is heavily booked and you mus… Plus

Extermely nice place, very friendly staff and very good room, actually more like small apartmenst, ours had livingroom with kitchen, bathroom and bedroom. The scenery is stunning. Only minus is that you should not expect to be able to dine at the hotel. The restaurant is heavily booked and you must reserve a table in VERY good time. We only stayed there 3 days and we didn't manage to get in. Breakfast was fine though.

Moins

“Mixed Bag, Mostly Good, But Be Aware...”

It's a really nice place, but not without its pitfalls. I have stayed here twice in 2019, once in June and again in September. You simply cannot beat the location, the hills, the trees and just how quiet it is assuming the other guests behave accordingly. The front desk staff were always friendly a… Plus

It's a really nice place, but not without its pitfalls. I have stayed here twice in 2019, once in June and again in September. You simply cannot beat the location, the hills, the trees and just how quiet it is assuming the other guests behave accordingly. The front desk staff were always friendly and whilst there was bit of language barrier we got by well enough. Ample parking but it gets busy on a Friday and Saturday night due to the restaurant so this can swamp the spaces outside. Why do they not prioritise paying guests? Pet friendly which was great as we could bring our dog and with the rural location meant for great walking distances. The distant sound of the local steam locomotive added to the atmosphere of this central Deutschland location, which when overlooking the view we had from our room was quite frankly, magical. There are some oddities about the place, each apartment has a cooker but no grill and no oven, this I must admit got my back up, as it was clearly a money saving technique as well as forced persuasion to use their own restaurant, which quite frankly is a rip off at €20 each just for breakfast, which includes then getting the beds made up, which I felt was a cheeky idea, especially when you're already paying enough to simply be there. On the note of cheekiness I had a bad experience in the restaurant on my first hour of being there in June. My partner informed the staff I was Vegan, which they said wasn't a problem but when we went down for lunch it was quite a different story. The waitress seemed to notion that this was a big inconvenience, come on now, you have guests from all walks of German life here, they ALL have to be catered for, so I ordered a Jacket Potato with mushrooms and a side salad, which I categorically stated to have no cream based dressing, otherwise I fall very ill. When it came out all seemed well until I noticed the chef had hidden a yoghurt based dressing underneath the salad, when all other guests had theirs on top. This was in my opinion a deliberate micky take and sabotage, I had thankfully only had one mouthful but almost immediately my stomach started to churn. They took it back and returned with just a simple side salad, the potato and mushrooms were gone. At this stage I realised they were simply mucking me about and I was not remotely impressed, how dare you! You can actually kill people with stupidity of this behaviour! So, that was the last time I ever used the restaurant and besides, Wernigerode have enough places offering Vegan options, or else we resigned to eating in our room. But needless to say I've never forgotten that incident. Overall it is a well run place, friendly staff but with no oven or grill in the room plus an arrogant clown of a chef running the restaurant with guests who are in a restrictive diet there is most certainly room for improvement here, including the need for better WiFi.

Moins