“Sincere Thanks to Deonte!”

We've stayed at this hotel on previous occasions and it was wonderful. This time and unfortunately, we accidentally booked at a Holiday Inn in Middlesboro, United Kingdom which we figured out on check in (after a full day of travel by car and late in the evening). I'm writing this review to spotlig… Plus

We've stayed at this hotel on previous occasions and it was wonderful. This time and unfortunately, we accidentally booked at a Holiday Inn in Middlesboro, United Kingdom which we figured out on check in (after a full day of travel by car and late in the evening). I'm writing this review to spotlight Deonte who was the front desk agent that evening. He was SO nice and helpful amidst a disappointing discovery for us. He sincerely felt bad for us (even thought this was 100% our fault) and proceeded to assist us in finding other accommodations. They say "when life gives you lemons, make lemonade" which is nice in theory but when something like this happens, it can be challenging ~ Deonte was the catalyst in making that happen for us. He had no clue about the events of our day leading to this moment and his friendly, helpful personality was truly appreciated ~ Thank you so very much! Keep "doing what you do" because you're awesome!!!

Moins

“Don’t hesitate to stop here!”

Passing through for an overnight stay, we couldn’t have been more pleased choosing this hotel. Across from the Walmart and many restaurants nearby, in a well lit parking lot, we were welcomed in by the friendly front desk staff. Everything was clean and bright. Our king size bed room had plenty of … Plus

Passing through for an overnight stay, we couldn’t have been more pleased choosing this hotel. Across from the Walmart and many restaurants nearby, in a well lit parking lot, we were welcomed in by the friendly front desk staff. Everything was clean and bright. Our king size bed room had plenty of room, and was very comfortable. The bathroom had Dove toiletries and a nice walk in shower. In the morning, I had coffee and oatmeal to go and hit the road again. The morning front desk woman thanked us and wished us well on our travels as we left!

Moins

“Very Good Place”

The hotel is well situated on the edge of town. No real places to eat within walking distance, but there are a number of places a shortdrive away. Unfortunately, most are fast food. The staff are very friendly and helpful. Room was clean, bed comfortable, and bathroom clean. Adequate parking. Brea… Plus

The hotel is well situated on the edge of town. No real places to eat within walking distance, but there are a number of places a shortdrive away. Unfortunately, most are fast food. The staff are very friendly and helpful. Room was clean, bed comfortable, and bathroom clean. Adequate parking. Breakfast had a number of hot and cold items and breakfast staff were always checking to make sure everything was good and whether guests needed anything further. I would definitely stay here again.

Moins

“Expensive, but Nice”

I have a hard time with pricing. Both Hertz Car Rental and Holiday Inns are more expensive than their counterparts and don't seem to offer much more than comparable establishments. So it is with the Holiday Inn Express in Middlesboro. We only went to the Holiday Inn since we had to cancel a bed and… Plus

I have a hard time with pricing. Both Hertz Car Rental and Holiday Inns are more expensive than their counterparts and don't seem to offer much more than comparable establishments. So it is with the Holiday Inn Express in Middlesboro. We only went to the Holiday Inn since we had to cancel a bed and breakfast elsewhere. I guess serves us right that it was expensive. Last show in town syndrome. Well, the Hotel. On their reservations line they said no vacancy. But when we asked in person at the desk, they had three rooms left. We got one. It was nice, but not exceptional. The usual with king bed, bed tables, credenza, small writing desk and chair and a really funky easy chair tucked off in the corner. Breakfast was the usual the usual sausage, bacon, eggs, small pre-made cheese omelet (but with nothing to put on them), B&G (thick and flavorful), cinnamon rolls (on a heated plate), fresh oatmeal, OJ, coffee. It actually was better than most, but still hotel food. Of note was how friendly everyone (I mean everyone on the staff) was. To a person they greeted us and thanked us for staying there. Left a pleasant feeling.

Moins