“Exceptional!”

My stay at the Sheraton in Guilin was exceptional. The location of the hotel is as central as it gets, just next to the river, and a quick walk from all attractions in Guilin. The staff, and especially the General Manager, May Liu went above and beyond ensuring that my stay became one of the mos… Más

My stay at the Sheraton in Guilin was exceptional. The location of the hotel is as central as it gets, just next to the river, and a quick walk from all attractions in Guilin. The staff, and especially the General Manager, May Liu went above and beyond ensuring that my stay became one of the most memorable I have had in a long time. The service level was in a league of its own. Thank you for making my visit to Guilin so amazing!

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“Great 1-night stay”

As a Platinum, we were very kindly upgraded to a very spacious 1-BR suite with a balcony on the 6th (top) floor. We couldn’t see the river over the trees, but we could see some mountains in the distance. Our room was very clean, new, not luxurious but still nicely-furnished, with a good bed. The… Más

As a Platinum, we were very kindly upgraded to a very spacious 1-BR suite with a balcony on the 6th (top) floor. We couldn’t see the river over the trees, but we could see some mountains in the distance. Our room was very clean, new, not luxurious but still nicely-furnished, with a good bed. The walking street is a block away, and the lake and pagodas, and Elephant Hill are a few blocks away. The breakfast was very good, and the evening food and cocktail were also. The staff were all very nice. From a local travel agent, we paid 430 RMB for the front VIP section of a 4-star Li River boat the next morning, including transportation there. The travel agent at the hotel wanted 800. There are many travel agents on the walking street.

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“Average hotel and terrible front desk/concierge”

I stayed at this hotel for 2 nights as part of an extended tour across various cities in China, with the TravelChinaGuide agency. This was touted as a ‘5 star hotel’, but I really failed to see why it justified that rating, whether by appearance or service standards. On appearance: hotel looked … Más

I stayed at this hotel for 2 nights as part of an extended tour across various cities in China, with the TravelChinaGuide agency. This was touted as a ‘5 star hotel’, but I really failed to see why it justified that rating, whether by appearance or service standards. On appearance: hotel looked old and aged, and breakfast selection was pretty limited. Room was ok sized, but I was unfortunate enough to get a room where I could hear street musicians singing loudly late into the night (10pm). On service standards: 1. my tour guide had made a point of calling ahead to ensure that we could check in expeditiously, as we had arrived on an early flight + had a full afternoon of activities in Guilin upon arrival. When we arrived at the hotel, alas- the staff still took more than 25 mins to check us (6 pax) in. There was nobody else in the lobby other than us waiting. They took our passports for that period of time- not sure why they needed the passports for so long? 2. When I tried to order a drink at the hotel bar, the staff was clueless about how to make my drink. I believe I ordered a Mai Tai, which is a very basic cocktail. They took more than 15 mins to create it, and when it came it didn’t look anything like one. 3. When I needed to order something off Meituan and didn’t have a Chinese number to complete the checkout, I asked the front desk / concierge for help. Nobody wanted to help me, and they were all very dismissive. Even if they didn’t want to key in their personal numbers, surely they could have offered to help me get the items some other way? I found their lack of helpfulness very annoying. They kept saying ‘policy says can’t help’ but couldn’t produce any such ‘policy’ for my review. I would say that they were actually pretty rude to me. Terrible attitude and service standard, for a so-called ‘5 star hotel’s

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