“Great staff and facilities. Tired building.”

Great staff and a good lobby but cleanliness and decor are nothing to be desired. The facilities included access to a pool and gym however an update across the estate would be good. Staff were very helpful and polite. Ideally close to the Safari park.

“An Enjoyable 2 day break in Bewdley”

Having stayed here before, We arrived for our 2 day break to find the appropriate COVID 19 Sanitisation etc Immediately located as you entered the front door, we were welcomed by Holly who was very helpful in all our dealings with her over the two days, Our room was located on the first floor again… Más

Having stayed here before, We arrived for our 2 day break to find the appropriate COVID 19 Sanitisation etc Immediately located as you entered the front door, we were welcomed by Holly who was very helpful in all our dealings with her over the two days, Our room was located on the first floor again Sanitisation was provided at the entrance to the floor, the room overlooked the car park and the town of Bewdley in the distance, the room was fine with excellent views. We were provided with Breakfast which was takeaway only being given a paper bag containing just a croissant, blueberry muffin, yoghurt, an apple and a small orange juice carton, the basic contents which were a surprise having stayed at the Wetherby Mercure Hotel some 2 weeks earlier were the choice at breakfast was similar but also included Hot Toast, Cereals, along with a choice of hot 3 different or combined breakfast rolls. On the whole we enjoyed our stay with Holly doing her best at all times ( Thank you for this) in the difficult circumstances of the time. The town of Bewdley also offers lots to do and is well worth a good look round.

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“Adequate but not 4-star”

The hotel is situated on the Habberley Road between Bewdley and Kidderminster. We booked it for a 3-night break as it appeared convenient for visiting attractions such as the West Midlands Safari Park and the Severn Valley Railway. Location wise this is accurate. However, although the hotel is… Más

The hotel is situated on the Habberley Road between Bewdley and Kidderminster. We booked it for a 3-night break as it appeared convenient for visiting attractions such as the West Midlands Safari Park and the Severn Valley Railway. Location wise this is accurate. However, although the hotel is advertised as 4-star, even allowing for COVID-19 restrictions, we feel it fell far short of this standard. The website said "some services and facilities might not be available", without giving a clue as to how much this would affect our stay. We had paid for "a privilege room" which should have included a free newspaper, towelling robes and slippers. We received none of these, and felt that at least the slippers, which normally come in a sealed pack, could easily have been provided within the current restrictions. Food was takeaway only. For breakfast we were given a paper bag containing just a croissant, blueberry muffin, yoghurt, an apple and a small orange juice carton. On asking about hot drinks, we were told we could make these in our room. We only had an evening meal on one night. There was a very limited menu, and rather than have the food in our room we asked if we could eat outside as it was a pleasant evening. When the food came it was in several paper bags, with plastic cutlery and no plates. To be fair, it was tasty (we had the burger and chicken tikka masala) but the experience was not what we had hoped for when we booked the hotel. Compared with what other establishments are able to provide during the COVID restrictions, we felt the service was extremely poor. The room itself was OK, clean and well presented with a comfortable bed. A couple of electrical sockets were coming away from the wall and need urgent attention (room 27). The general décor of the whole hotel looked a bit tired and in need of refurbishment. At check-in you are given the option of a full (i.e. normal) room servicing or a partial service, which consisted of a plastic bag containing clean towels and tea/coffee supplies left outside your room. This latter option meant you had to remake your own bed and the waste bins were not emptied. We asked for the full service but after our first night only got the partial service. We told the staff at reception about this and they apologised, saying they would sort it for the following day, which they did. However, the tea bags and cardboard cups were not replaced. We did not feel our experience was value for money, particularly as we paid for an upgrade to get facilities which were not provided. We did feel we were in a COVID safe environment, and the staff on reception were as pleasant and helpful as they could be, given the system they had to work with. We feel that with a little more effort, the the guest experience could be improved to make it a more relaxing and enjoyable stay while still keeping within the COVID-19 restrictions..

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