The following facilities or services will be unavailable from January 16 2024 to August 31 2024 (dates subject to change): One of the bars/lounges One of the dining venues The property will be renovating from January 16 2024 to August 31 2024 (completion date subject to change). The following areas are affected: One of the dining venues Bar/lounge Guests will have access to the following alternate facilities during the renovation: Recreational facilities During renovations, the hotel will make every effort to minimize noise and disturbance.. Mandatory fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service). We have included all charges provided to us by the property. . Optional fees: Fee for buffet breakfast: approximately COP 76000 per person Pet fee: COP 80 per accommodation, per stay Service animals are exempt from fees Early check-in is available for a fee (subject to availability) Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Pool access available from 8:00 AM to 8:00 PM. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom. . Special instructions: Front desk staff will greet guests on arrival.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM.

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Planning an event in Cartagena? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

Sports/Entertainment: The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium. Children are well looked after in the kids' club.