Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Airport shuttle fee: VND 1920000 per room (one way) Airport shuttle fee per child: VND 200000.00 (one-way), (from 4 to 8 years old) Crib (infant bed) fee: VND 400000.0 per night Rollaway bed fee: VND 990000 per day Credit card charges are subject to a surcharge of 3 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed No onsite parking is available Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property. Special instructions: This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Embarkation begins at 12:20 PM, Counter 26, at Tuan Chau Wharf. The boat returns to port at 11:45 AM. Roundtrip transfer services (surcharge) from Hanoi near Hoan Kiem Old Quarter to Halong are available and must be requested in advance. Cruise itinerary and schedule are subject to change upon weather and operational conditions. Guests must register with the cruise at least 24 hours in advance. Registration is valid with full name, date of birth, nationality, passport number, and visa expiration date for all passengers. A valid passport must be presented in order to board the cruise. Guests who are refused boarding by police or port authorities will not be refunded. Guests must register with the cruise at least 24 hours in advance. Registration is valid with full name, date of birth, nationality, passport number, and visa expiration date for all passengers. A valid passport must be presented in order to board the cruise. Guests who are refused boarding by police or port authorities will not be refunded.. Minimum age: 12. Check in from: 12:30 PM. . Check out: 9:00 AM.

Featured amenities include limo/town car service and luggage storage. A cruise ship terminal shuttle is available for a surcharge.