“Spain trip”

Our flight was very early so when we arrived the hotel was 9am. It's really too early but the check in staff still gave us the room. Very very appreciate. The room was very comfortable and stylish. Breakfast was lavish. Location is perfect.

“Nice but not somewhere I would stay again”

Was a nice stay but nothing special Rooms were very warm despite having the air con down to 16C and fan up. Rooms had comfortable large bed and the bathroom was also a good size with a powerful shower. The bar was by far the worst, only one server which is was the main problem. However the att... Више

Was a nice stay but nothing special Rooms were very warm despite having the air con down to 16C and fan up. Rooms had comfortable large bed and the bathroom was also a good size with a powerful shower. The bar was by far the worst, only one server which is was the main problem. However the attitude of the young female serving was a shocker. I had to highlight it to her on one occasion after she rolled her eyes after she then served 3 other people first even though she took our order. Breakfast was ok, basic, but hot. Again the problem was service, it was a shambles and like it was too much to ask for the servers. All highlighted to front desk, nothing done. In summary, nice hotel but not somewhere I would stay again.

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“Good rooms/ambiance, but breakfast & service are lackluster”

We stayed here from December 29 to January 2 for bringing in the New Year in Madrid for the first time in Spain. The area around the hotel is very central and walking distance to many places, 20 minutes from Puerta del Sol and very well connected by metro. Got here around 12:30PM, got a room imme... Више

We stayed here from December 29 to January 2 for bringing in the New Year in Madrid for the first time in Spain. The area around the hotel is very central and walking distance to many places, 20 minutes from Puerta del Sol and very well connected by metro. Got here around 12:30PM, got a room immediately. We got room 109, which was a Superior room. Impressions of the room were good, plenty of space and liked the walk in shower. Had a lot of pressure, easy to switch back and forth between hot and cold. The bed and extra bed were a good touch, knowing that if you have an extra guest, they put a sofa bed. This is where the good really ended. Now to the negatives, mentioned below. Some of us were feeling a little unwell and for something simple as water, when we called the front desk, they almost blatantly refused to give us another bottle because of our mistake of throwing it away expecting that they will get another one. They cleaned the room daily. However, they did not get rid of any used cups or coffee pods/tea bags. That was another complaint to the front desk/housekeeping. Eventually they did address our concerns, but that still bothered me. Last, but not least, the breakfast options especially for a 4-star hotel are very lackluster. Disappointing to say the least, very little variety. Yes you'll get toast, scrambled eggs, and a few other basics. If you order something like pancakes or French toast, not only is it NOT fresh, but it is served very cold. What a disappointment and outrage. It was my first time staying in Radisson Red, and I have stayed at Radisson Blu hotels in India with far better service. I expected better, but sadly did not meet expectations. It was the cheapest since our idea was to stay somewhere central especially if the intention was to take a Hop on Hop off bus. If my travels take me back to Spain for tourism or anything, I will never recommend staying here. Pick somewhere else central if there are some better options. Radisson should be ashamed of themselves for delivering such a service.

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