“A Clean & Quiet Stay”

Not knowing what to expect during my first trip to Rochester, this hotel definitely started feeling like home after a few days. The staff is incredibly friendly and attentive, the rooms are clean and easy to rest in, the breakfast is awesome, and this hotel overall is a great find!

“Beginning to show its age! Neglect.”

We have stayed at the Homewood Suites, Rochester/Henrietta on Hylan Dr. three times now over the past 6 years. Unfortunately, the hotel is beginning to show its age and things are just not maintained or done with as much quality as they used to be. For example, the showerhead in room 332 drippe... Mai mult

We have stayed at the Homewood Suites, Rochester/Henrietta on Hylan Dr. three times now over the past 6 years. Unfortunately, the hotel is beginning to show its age and things are just not maintained or done with as much quality as they used to be. For example, the showerhead in room 332 dripped excessive water which caused water leakage around the shower curtain, leaving a large puddle on the bathroom floor. We did everything to stop it, but to no avail. In addition, the toilet paper holder was broken, never repaired, and the roll of toilet paper kept falling on the floor. Then the cleaning of the suite was not very thorough, as when we opened the curtains all the way, we found dead flies spread out on the window sills in all three rooms (see photos). In the bathroom, black mold was growing on the tiles and caulking at the base of the tub and the bath tub was chipped down to the metal in several places (see photo). In the kitchen there was no liquid dish soap for washing things in the sink. In addition, we remembered very good breakfast buffets the first couple of times we stayed there, but this time the breakfast buffet was sparse with very little variety and the coffee was thin, weak and lukewarm most of the time. Then we remembered a complimentary happy hour with draft beer and snacks. Although the "happy hour" is still done, the draft beer was replaced by 12 mildly cold cans of Bud Lite and Genesee beer put in a buffet table cold tray. No snacks. Fortunately, the staff was always friendly and helpful, but the hotel is beginning to feel like its not really cared for, nor well maintained. Neglected might be the best descriptor. Although the location is ideal for us when we visit family in Rochester and Honeoye Falls, next visit we will certainly look for some place better. Not up to Hilton standards.

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