“Amazing hotel”

Our first time since the new refurbishment which looked really amazing. The new check in system is very different but at the same time is more relaxing. Instead of standing in the queue, you are now able to sit down after all the travelling and be more comfortable throughout the process. All the... Więcej

Our first time since the new refurbishment which looked really amazing. The new check in system is very different but at the same time is more relaxing. Instead of standing in the queue, you are now able to sit down after all the travelling and be more comfortable throughout the process. All the staff were very friendly especially Annita who was always happy to answer any queries we had and made the visit even more memorable. Will definitely come back because of this. The only downside is the music choice (Ibiza vibes) when you just want to relax by the pool but apart from that, it was a lovely stay.

Mniej

“LOVELY HOTEL”

This is a beautifully newly refurbished hotel themed in a relaxed Ibiza style, adjacent to the beach. We were warmly greeted as we entered the hotel but found the non-reception of do-it-yourself style registering was a little strange - but there are always staff in the lobby to help you with any... Więcej

This is a beautifully newly refurbished hotel themed in a relaxed Ibiza style, adjacent to the beach. We were warmly greeted as we entered the hotel but found the non-reception of do-it-yourself style registering was a little strange - but there are always staff in the lobby to help you with any query or restaurant recommendation. The hotel is in partnership with Beso Beach, who we believe organise breakfast, the pool menu and dinner. Breakfast is buffet style and offers everything you could want, a real impressive display of food. Cocktails are good but expensive. From roughly 1 o’clock Beso Beach have a DJ playing a set from his decks. Initially we thought this was a bit loud, but when you are relaxing by the pool, it’s a really great background sounds, and really good music too. We initially were given room 102 which is situated right above the Beso music area and found this was too loud. We also found it a little disconcerting that people in the restaurant below could see us in our room changing…… so the very lovely Anita from the lobby, moved us to room 315 which being higher up, gave a great view of the bay and away from the music. Rooms are lovely, great toiletries and really comfortable beds. No robes though and the complimentary water and tea, is a little hit and miss. All staff are very attentive, polite and go out of their way to make your stay a good one. The only thing that the hotel needs to address is how to prevent people walking into the hotel from the pedestrian walkway, and using the sun beds and pool area. We witnessed people frequently doing this. We can understand that Beso beach bar and restaurant want to attract more customers…… but Zel hotel guests feel really annoyed when we have paid high money for use of a lovely pool and sun lounger, for the public to walk in, order a drink and take a sun bed for the day. Staff that really stood out were Anita from the lobby area and Mentu from the restaurant who was a super hard worker and and served great coffee. This was a fabulous holiday and would love to come back.

Mniej

“Enjoyed our stay!”

The hotel itself is stunning. It smells like a spa the second you step in. The pool, restaurant, and bar are really top notch! The rooms were spacious (we booked the Zel Premier Room w/ Mediterranean View) and having a view of the ocean in Oct meant we had a gorgeous sunrise every morning. The b... Więcej

The hotel itself is stunning. It smells like a spa the second you step in. The pool, restaurant, and bar are really top notch! The rooms were spacious (we booked the Zel Premier Room w/ Mediterranean View) and having a view of the ocean in Oct meant we had a gorgeous sunrise every morning. The breakfast buffet options were great and it was really nice to have that included in our pricing. Additionally, on our last day we had check out at 12 but we had a boat tour from 10-2pm. They were so kind to hold our luggage, let us come back and park there for a few hours, use the pool, get food, and shower in the pool area before heading to the airport. It made our exit so much easier and more enjoyable and it was such a nice thing to allow! The parking is $20 a day and in a small lot (tight spots!) next to the hotel. A few areas of improvement: - They possibly need more staff at the breakfast buffet? It's open 8-11 but if you go after 9:30 or so, lots of food is out, the milks for coffee may be out, and it just seems like they're scrambling a bit. They also don't advertise very well but if you are over by the cheese section, you can ask the chef behind the glass to make you an omelette or scramble (which is lovely! just hard to know unless you see someone else do it). - The hours of operation for the outdoor bar were confusing. Online it showed the bar was open until 12am, but when we went to get a drink at 7:45pm they said they close at 8pm and we couldn't order. When I asked another employee about the hours, I could tell she wasn't sure and mentioned they had just changed the hours. No fault of hers! I just could tell perhaps the communication to the staff was lacking. - Pool closes at 7pm which I thought was a bit early? But that might be personal opinion! Overall, it was a lovely stay, and I'd stay again. Given it's a brand new hotel, I think naturally they have some items to work out as they get their footing. Every employee was incredibly kind and that goes a long way!

Mniej

“Great location ”

What a wonderful experience. We have a lovely day in the Zel Hotel . We book a balines Sunbed on the pool with welcome box .the service was amazing. We always was welcome . A great thank to Tomas ,he was a perfect host ,and help us with any questions. We absolutely will come again