“Benidorm stay over”

Nice hotel, big privilege room, lovely swimming pool with calm oasis, good breakfast selection, dinner buffet style looked ok but didn’t eat there, short walk to the sea side and about 10 minutes to the old town. Negative - small standard rooms, lack of storage in the room, uncomfortable seats in... Więcej

Nice hotel, big privilege room, lovely swimming pool with calm oasis, good breakfast selection, dinner buffet style looked ok but didn’t eat there, short walk to the sea side and about 10 minutes to the old town. Negative - small standard rooms, lack of storage in the room, uncomfortable seats in restaurant and public area, modern furniture but not practical.

Mniej

“Nice hotel.”

Bed clean and very comfy, balcany ample space, shower lovely and easy to use,clean towels daily if needed, breakfast was plentiful and good choice, at time's could have been hotter. Pool small.Staff polite and friendly.Our only concern was no cupboards,or Drawers in bedroom which is small.Only 1 ... Więcej

Bed clean and very comfy, balcany ample space, shower lovely and easy to use,clean towels daily if needed, breakfast was plentiful and good choice, at time's could have been hotter. Pool small.Staff polite and friendly.Our only concern was no cupboards,or Drawers in bedroom which is small.Only 1 kettle working in breakfast room for a couple of days which was frustrating.Having said that the good feed back out weighs the negative, clean comfortable bed, great shower, nice staff, comfortable and ample balcony.

Mniej

“Poor food choice,cold or Luke warm,poor cleaning in rooms,and Toilet in room was see through.”

Although the Hotel is nice,it is let down by a few things,it is supposed to be a 4star,The food choice is very poor,also it’s never hot,either Luke warm or cold,the other more important issue is the lack of labels to say what is what,there were things like shell fish,these were coated in a type o... Więcej

Although the Hotel is nice,it is let down by a few things,it is supposed to be a 4star,The food choice is very poor,also it’s never hot,either Luke warm or cold,the other more important issue is the lack of labels to say what is what,there were things like shell fish,these were coated in a type of breadcrum so you would not know what it was,so some one with an allergy would be in trouble,now cleaning of rooms not good,not one single day did they mop your rooms,it was just swept,no sides in our room were wiped either,some of the restaurant staff were rude barge past and not apologise,and why are the Toilet Doors in the rooms a slightly frosted glass so you can see straight through not nice we had to put 2 towels togeather so we could hang over the door for privacy.for what we paid it was over priced although it was a package deal with TUI.

Mniej

“Stunning room, nice breakfast, uncomfortable ice cold pool and not the happiest of staff.”

Never haven been to Benidorm we knew we wanted to stay in a nice hotel, in a nice location and overall achieved both with The Mercure. Location EXCELLENT. Staff: Michel - we met him in check in and check Out, also approached him as we discovered we kept getting charged different prices for our ... Więcej

Never haven been to Benidorm we knew we wanted to stay in a nice hotel, in a nice location and overall achieved both with The Mercure. Location EXCELLENT. Staff: Michel - we met him in check in and check Out, also approached him as we discovered we kept getting charged different prices for our drinks and he was a lovely, helpful pleasant guy, absolute credit to the concierge at the hotel. Miriam- bar tender, the only bar tender, server to smile and ask if we were having a good holiday. Everyone else we came Into contact with just gave us the impression they didn’t want to be there. No smiles, no greetings just noises when you would ask for a drink or a menu. We were taken back by this as most of the comments previously were positive about the staff so can only assume something happened or there all exhausted. Food: We had breakfast included and this was decent. I noticed this has been mentioned before please get more coffee machines! They make a mean omelette in the kitchen really enjoyed those. We ordered pool side food also which was always nice. Pool/pool area: So pool area itself, nicely kept. I do love the twin alcoves, gives ya bit of privacy. No fighting for beds which I was thrilled over lol couldn’t be dealing with that, just bare in mind some parts gets more shade than others as there are a lot of trees but this suited me As I’m Irish and melt in the sun. The swimming pool on the other hand really disappointed us. You advertise it as a heated pool. Now don’t get me wrong I do not want to be jumping into hot water in 27 degree heat. The temperature was bitter cold, took your breath away and when you got the courage to get in, it was like sitting in an ice bath. You couldn’t stay in and because it was so cold you didn’t fancy jumping in as often as you would like either. All you had to do was watch everyone get in, there was language of all sorts over the shock of how cold it was! I approached one of the male concierge on 2nd day of holiday and asked why was the pool so cold, uncomfortably cold. His initial response was it’s not a heated pool, so I then informed him on their website it stipulates it is. He then told me that they only heat it in winter and I then said I didn’t want it heated hot but pump some warmer Water in just to take the chill off. We all want a cool pool to cool Off on but comfortable to stay in too. I suggested that he put swim shorts on and just get in to experience it. He then said maybe the heater is broke, I replied so what is it - it’s it heater, only turn it on in winter or it’s Broke? No solution offered or explored. On day 3 of the holiday I approached another female concierge member who in fairness acknowledged and called maintenance on front of me and told Me it would be remedied as it shouldn’t be that cold. There was no change, we went to the beach day 4 and that water was lovely. And day before we left I asked was the pool temp not able to be adjusted to be told it was the first they had heard there was an issue. I urge the managers of the hotel, get into the pool, every now and then, experience what your guests will and are experiencing. No poolside service (unsure if this is offered) but I had to go on for all my drinks, that doesn’t on the whole bother me but just incase your expecting regular pool side service I think I seen a waiter walk around 3 times in the week. Check your bills: We noticed 3 days in (downside of contactless) we were being charged €10 for a €7 cocktail, €3.50-€5.50 for the same beer. Now when we raised it it was sorted but it came With excuses and lectures on beer and was I sure I had the same etc but just check It make sure you not being over charged. ROOM: SPOTLESS, comfy and lovely can’t fault it. We paid for the bigger balcony, request 106 onward to avoid be covered in by foliage.

Mniej