“Thank You”

The hotel is nice and clean. Rooms were ok. I was not planning on staying here but after American Airlines stranded us for an extra day, they found a room for us (6 people). I want to thank the front desk as late at night they found an additional room and got us in. They turned a bad situati... Több

The hotel is nice and clean. Rooms were ok. I was not planning on staying here but after American Airlines stranded us for an extra day, they found a room for us (6 people). I want to thank the front desk as late at night they found an additional room and got us in. They turned a bad situation into something manageable. While I normally stay elsewhere ... they way they treated us makes me want to come back. It is appreciated and you will be rewarded with our business in the future.

Kevesebb

“3 règi csillag”

Összesègèben elègedettek voltunk, ami a szemèlyzetnek, ès a nagy mennyisègű kajának köszönhető... Igazi règi elhasználódott, alig karbantartott èpület(valamikor règen újkorában nìvós lehetett). A szoba nem lett volna rossz, ha álló lámpák működtek volna (de mivel nem volt hálozati csatlakozó aljz... Több

Összesègèben elègedettek voltunk, ami a szemèlyzetnek, ès a nagy mennyisègű kajának köszönhető... Igazi règi elhasználódott, alig karbantartott èpület(valamikor règen újkorában nìvós lehetett). A szoba nem lett volna rossz, ha álló lámpák működtek volna (de mivel nem volt hálozati csatlakozó aljzat se, ìgy nem várható el ez se). A kètszemèlyes ágy inkább csak másfèl. Viszont volt belőle 2 ami sovány vigasz. A fürdőszoba csempe itt-ott repedten...törötten, a kád csaptelep a szentlèlek által tarva. A kiszolgálás (reggeli-vacsora) teljesen perfekt volt az idős pincèrhölgy rendkìvül ügyes ès udvarias volt...a vacsora adag az valami brutálisan nagy volt! A desszertet ajánlani tudom mindenkinek! Egy nagy felújjìtás ès a folyamatos korrekt karbantartás nagyban elősegìtenè a hely szinvonalának emelkedèsèt. Üdv Tamás

Kevesebb

“You Get What You Pay For …”

We stayed at Windward Passage Hotel for a couple nights prior to a recent sailing trip out of St. Thomas. The hotel is steeped in tradition, and has come back time and time again after many a hurricane. It’s sits right on St. Thomas bay, and the bayside rooms have a spectacular view. But as wi... Több

We stayed at Windward Passage Hotel for a couple nights prior to a recent sailing trip out of St. Thomas. The hotel is steeped in tradition, and has come back time and time again after many a hurricane. It’s sits right on St. Thomas bay, and the bayside rooms have a spectacular view. But as with most seaside places, it shows its age. It feels tired! The rooms are comfortable enough, and clean. But things like bathroom fixtures, room furniture, sliding glass door to the balcony, all show signs of years of repairs, not replacement. Perhaps that’s understandable if you get hit with a major hurricane every decade!? The price is right, the cost is reasonable and in line with similar moderately priced hotels. Truly a “get what you pay for” experience. If you’re on a budget, it’s a decent place to stay. We think next time we’ll pay a little more and upgrade to someplace a little nicer.

Kevesebb

“F for Customer Service”

The room was a solid 4+. The customer service was a .5. We showed up around 2 after some problematic travel. We were barely acknowledged other than to be curtly told that check in is 4:30. That was not anywhere in my reservation paperwork. No effort to suggest a place to grab a bite and wait, or... Több

The room was a solid 4+. The customer service was a .5. We showed up around 2 after some problematic travel. We were barely acknowledged other than to be curtly told that check in is 4:30. That was not anywhere in my reservation paperwork. No effort to suggest a place to grab a bite and wait, or to hold bags. When we returned at 4:10, the seating in the lobby was full. Again, a brusque reminder of check in time and no greeting. I grabbed a chair from the computer desk for patrons, and sat next to my luggage. This time they noticed me long enough to scold me to put the chair back. Safe to say I was seeing red at this point. We are pretty easy, flexible travelers, but this was crappy. Room was spotless and comfy for the one night. Refreshing pool. Check out was equally chilly in tone. I do not recommend unless some customer service efforts are made!

Kevesebb

“Honor your website check in time!”

Check in time was not honored as listed on the website and over one hour late. Not a good start to our stay after a full day in the sun. Bar was closed . Shops and stores inside were closed as well. No curtesies offered by front desk. Dated property. The positive is it is a good location to the a... Több

Check in time was not honored as listed on the website and over one hour late. Not a good start to our stay after a full day in the sun. Bar was closed . Shops and stores inside were closed as well. No curtesies offered by front desk. Dated property. The positive is it is a good location to the airport.

Kevesebb