“Fantastic Hotel”

We stated here for a family holiday Oct 22 and found the hotel met every expectation. Rooms were a good size and very clean and modern with TV, WiFi fridge, safe and lots of space for clothing. We opted fir the all inclusive ultra package which gave us every option, free access to gaming rooms, ... Több

We stated here for a family holiday Oct 22 and found the hotel met every expectation. Rooms were a good size and very clean and modern with TV, WiFi fridge, safe and lots of space for clothing. We opted fir the all inclusive ultra package which gave us every option, free access to gaming rooms, kids activities, etc etc. The beach bar is a fantastic asset for this hotel and sitting on the beach drinking cocktails is a dream. The beach is very clean, cleaned every evening and beautiful sand. The sea is warm enough and only a slight gradient into the sea so very safe for the kids. Beach also includes volley ball nets and toilet. The food was perfect albeit a bit of a hunt fir spoons cups and glasses at busy periods. The staff are very friendly and helpful though mostly Spanish speaking only so a brush up on basic Spanish would help. To its credit its a fantastic hotel with great staff and wouldn't hesitate to stay again.. Maybe next year :-)

Kevesebb

“Relaxing stay for a family of 4”

The hotel was great. Really clean premises kind staff members, good food. When we had a problem with the drain in the shower, I struggled to return to the room before the maintenance man was there. The beach is also just perfect. Clean, conveniently located, great sand and clean water. We travel... Több

The hotel was great. Really clean premises kind staff members, good food. When we had a problem with the drain in the shower, I struggled to return to the room before the maintenance man was there. The beach is also just perfect. Clean, conveniently located, great sand and clean water. We traveled as a family of 4. Children aged 6 & 10. All enjoyed ourselves a lot. I had the best Sangria ever in a little bar by the small pool. The drinks are great quality. The kids clubs were not their strongest point. We felt the activities were a little difficult to join if you were not a Spanish speaker. Having said that we really did have a wonderful time over all. Gandia town is a short bus trip from just round the corner from the hotel. The esplanade walk is great too. Overall, I highly recommend this hotel and place for truly relaxing and non problematic stay. Thank you.

Kevesebb

“Lovely hotel, great location, good food &drink and service also good.”

We enjoyed a lovely two week break. Our room was on the top floor and we had a stunning view of the mountains. The food was very good and we particularly enjoyed the fresh orange juice at breakfast time, the sangria and Agua de Valencia at dinner time. The all-inclusive drinks were genuine Bailey... Több

We enjoyed a lovely two week break. Our room was on the top floor and we had a stunning view of the mountains. The food was very good and we particularly enjoyed the fresh orange juice at breakfast time, the sangria and Agua de Valencia at dinner time. The all-inclusive drinks were genuine Baileys, genuine Gordon’s gin and genuine rum which we were pleased with. We wanted to particularly mention Vanessa in reception who helped us a lot, Alex in the restaurant who was friendly and efficient, Petya, Valentina, Anoah and Antonia who served our drinks always with a smile and happy to let us practice our Spanish! We do have one criticism and that is that we both felt the Halloween decorations were inappropriate and over the top. To have an effigy of a child hanging from the roof, together with black and white photos of dead children, dead adults and post-mortems stuck to the walls and also a replica of the bed that was used in the film the Exorcist with the words ‘help me’ written in red paint across the walls was in really poor taste. It was also disappointing because these decorations were put up on 9th October. We had to walk past these decorations every day on our way to the pool and it was a very uncomfortable experience. We did speak to one of the staff who suggested it was a joke and it was fun for the children but we heard several children screaming as they walked down the corridor past these disturbing images. Apart from that we really did enjoy our stay and we would definitely revisit the hotel but we won’t go in October again!

Kevesebb

“Mostly good but with some areas of concern”

Room was clean, and great views of the mountains. Alcoholic drinks were varied and good quality. Staff were generally helpful. However some areas of the hotel seemed a bit lacking in maintenance, could do with an exterior kick of paint. Showers around the pool could not be fully turned off. H... Több

Room was clean, and great views of the mountains. Alcoholic drinks were varied and good quality. Staff were generally helpful. However some areas of the hotel seemed a bit lacking in maintenance, could do with an exterior kick of paint. Showers around the pool could not be fully turned off. Hand sanitisers were still in place but remained empty throughout our stay, if they’re not going to be refilled then please just remove them, but then again Covid hasn’t gone away so we do still need them. My biggest disappointment was the halo win “decorations”, which began to appear as early as 9 October, a full twenty-two days early, and they just got worse. We had to walk past awful things along the “passage of terror”, as they insisted on calling it, just to get out to the swimming pool. This could be upsetting or traumatic for the many children, but the staff just thought it was a huge joke. Rather a sick joke if you ask me (and I mean sick in the old fashioned meaning of the word). This spoiled it for us.

Kevesebb