“Room 823”

Bash was absolutely outstanding from the moment we arrived. He was warm, professional, welcoming, and genuinely went above and beyond to make our stay feel special. Nothing was too much trouble, and he handled everything with a smile and real attention to detail. A great hotel experience often star… Περισσότερα

Bash was absolutely outstanding from the moment we arrived. He was warm, professional, welcoming, and genuinely went above and beyond to make our stay feel special. Nothing was too much trouble, and he handled everything with a smile and real attention to detail. A great hotel experience often starts at reception, and Bash set the tone perfectly. He is a credit to the hotel and one of the best receptionists I’ve dealt with. Excellent service — thank you, Bash!

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“Expensive due to location a real tourist needing a room rip off - as a Londoner I was disappointed”

We booked two rooms and were initially pleased when the single was upgraded to be opposite the double – that’s where the positives ended, given what we paid. We were put over the road in building 156, in the basement, and both rooms felt like caves: below ground level, with obscured glass and then… Περισσότερα

We booked two rooms and were initially pleased when the single was upgraded to be opposite the double – that’s where the positives ended, given what we paid. We were put over the road in building 156, in the basement, and both rooms felt like caves: below ground level, with obscured glass and then double‑glazed units on top. Any chance of natural light was completely ruined by ugly machinery (boiler?) and/or huge bits of old furniture dumped right outside the windows, so you’re essentially paying central London prices to sit in the dark. Heating was another joke: one room was freezing, the other uncomfortably warm, and it felt like pot luck whether you’d be shivering or sweating. To be fair, the hot water was genuinely excellent – a properly hot bath and a powerful shower – but that’s the bare minimum at this price point, not a luxury. The Marylebone location is great, and yes, the traffic noise is expected in central London, but that doesn’t excuse a window that didn’t close properly, leaving the room draughty all night. The only other “plus” was that the rooms were big, actually larger than another family room on the ground floor – but size alone doesn’t compensate for basement cave conditions and poor value for money. Overall, it felt massively overpriced for what we actually got. Staff didn't care for our complaints, were told to email the manager or were offered a refund to leave

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