“Comfortable and convenient”

Incredible value for money with very easy access to the city centre via the tram. Supermarket across the road for stocking up on essentials.

“Great Hotel but customer service not the best”

Hotel facilities are excellent - the rooms are very well appointed, typically good Premier Inn quality, and the shower in my ground floor room was the most powerful shower I think I have ever had! Good location next to Edinburgh Park station and over the road from Hermiston Gait. It would have be… Plus

Hotel facilities are excellent - the rooms are very well appointed, typically good Premier Inn quality, and the shower in my ground floor room was the most powerful shower I think I have ever had! Good location next to Edinburgh Park station and over the road from Hermiston Gait. It would have been 5 stars - however - as I had booked a regular room through my company’s business tool and purposely didn’t pick an accessible room, yet I still was moved by management before my arrival into an accessible room. I asked to be moved into a regular room which they did, but it wasn’t a simple process and I was made to feel like I was imposing on them. This is a bit frustrating and does make me wonder if I should stop at the Novotel next time. I have checked & the room I have booked for a later visit (identical booking) actually does have the correct room - even though my confirmation and the room type I booked is *exactly* the same. So beware if booking through a corporate platform.

Moins

“Half Decent”

The bedroom was fine and the food was nice, however the staff aren’t giving the best impressions to new comers: • The tables in the restaurant are sticky. • There’s usually one waitress serving all the tables. • The last two nights the housekeeper hasn’t cleaned my bed, nor has she emptied my b… Plus

The bedroom was fine and the food was nice, however the staff aren’t giving the best impressions to new comers: • The tables in the restaurant are sticky. • There’s usually one waitress serving all the tables. • The last two nights the housekeeper hasn’t cleaned my bed, nor has she emptied my bin and not taken away my wet towels, I had to go to reception to ask for towels. I was shaving and I cleaned the off blood with the towel and there’s little bits of blood and it might not come off. I put out the sign that says “ l've let reception know l'd like my room cleaned”, and still the housekeeper didn’t come.

Moins