“Highly recommended with easy access to Salzburg”

Located up a mountain pass about 15 minutes outside of Salzburg this is a beautiful hotel with a great and helpful team. Our room was great with stunning views over Salzburg and the surrounding mountains. The bed was comfortable and the room was spotless with a nicely loaded mini-bar which was co… Plus

Located up a mountain pass about 15 minutes outside of Salzburg this is a beautiful hotel with a great and helpful team. Our room was great with stunning views over Salzburg and the surrounding mountains. The bed was comfortable and the room was spotless with a nicely loaded mini-bar which was complimentary. I’d definitely stay here again.

Moins

“Would love to spend more time here”

We were only here for one night, and it was great. Can't recommend this place highly enough, the staff was wonderful, and the on site restaurant was fabulous. Food was excellent and the server set us up with wine pairings for everything at a very reasonable price. Room was very comfortable and qui… Plus

We were only here for one night, and it was great. Can't recommend this place highly enough, the staff was wonderful, and the on site restaurant was fabulous. Food was excellent and the server set us up with wine pairings for everything at a very reasonable price. Room was very comfortable and quiet and the view from the lodge was beautiful.

Moins

“Fantastic Honeymoon Experience”

Had a wonderful time in Salzburg and it was toped by our stay at Romantik Hotel Die Gersberg Alm. We went in Nov. 2022 (Can't write it for the correct year) for our honeymoon and we were upgraded to a wonderful suit which meant the world to us! Room was clean, cozy, and very comfortable. We also g… Plus

Had a wonderful time in Salzburg and it was toped by our stay at Romantik Hotel Die Gersberg Alm. We went in Nov. 2022 (Can't write it for the correct year) for our honeymoon and we were upgraded to a wonderful suit which meant the world to us! Room was clean, cozy, and very comfortable. We also got to dine in their restaurant for breakfast most days and dinner once, all amazing food.

Moins

“Disappointed at some point of time”

I rate the location and the room (Suite 205) as 5 stars. The suite itself was excellent, and being with my family helped make the stay enjoyable despite the challenges. However, the service was disappointing. The room was not properly cleaned for two consecutive days, despite reporting the issue t… Plus

I rate the location and the room (Suite 205) as 5 stars. The suite itself was excellent, and being with my family helped make the stay enjoyable despite the challenges. However, the service was disappointing. The room was not properly cleaned for two consecutive days, despite reporting the issue to reception. While the reception staff were welcoming and genuinely tried to assist, the problem appeared to lie with the housekeeping team, as the issue remained unresolved. The breakfast experience was particularly upsetting. One staff member completely spoiled the atmosphere for me and my family. She behaved in a rude and discriminatory manner, making us feel unwelcome and specifically pointing to Arabs as if they were not welcome. When we attempted to sit at a table, we were told it was “reserved,” only to later discover that no such reservation existed. I was not informed—nor would I reasonably expect—that breakfast tables could be reserved, especially considering the significant amount paid for the stay. To make matters worse, when I asked to speak with the manager, I was told that the manager “might be sleeping,” and there was a clear attempt to prevent me from escalating the matter. Overall, while the room and location were excellent, the lack of housekeeping consistency and the unacceptable behavior at breakfast seriously affected our experience and should be addressed urgently by management.

Moins